Helpdesk Support

infojiniinc1
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📍 DC📍 Washington📍 Washington, DC, United States📍 usContract

About this role

Company Description

Direct Client

Job Description

Title: Helpdesk Analyst (1st Shift)

Duration: 12+ months

Location: Washington, DC

The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.

The contractor is required have:

1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.

3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.

5. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.

7. Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.

9. Strong interpersonal and communication skills who can work with people at various levels of the organization.

HDI or SDI Certification is PREFERABLE

Qualifications

Additional Information

HDI or SDI or A+ certifications nice to have

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Support position at infojiniinc1?
The salary for this Helpdesk Support role at infojiniinc1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Support position at infojiniinc1 located?
This Helpdesk Support role at infojiniinc1 is based in DC, Washington, Washington, DC, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Support role at infojiniinc1 full-time or part-time?
This is listed as a Contract position. It is posted as a Helpdesk Support role at infojiniinc1.
How do I apply for the Helpdesk Support position at infojiniinc1?
Click the "Apply Now" button on this page. You will be redirected to infojiniinc1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Support job at infojiniinc1 posted?
This Helpdesk Support position at infojiniinc1 was posted on Feb 8, 2017. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Support
infojiniinc1
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