Workforce Management Analyst

infojiniinc1
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📍 Las Vegas📍 Las Vegas, NV, United States📍 NV📍 usContract

About this role

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below-


Position: Workforce Management Analyst

Location: Las Vegas, Nevada 

Duration: 5 to 6 Months


Mandatory:


• Must be able to type.

• Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management.

• Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word). 

• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required. 

• Must have good mathematical skills and a basic understanding of call center and workforce management terminology and call center productivity metrics. 

• Must demonstrate and upbeat and positive disposition. 

• Must be highly motivated, proactive individual and independent thinker.

• Must be able to handle multiple tasks in a high volume, fast paced environment. 

• Must be able to motivate and inspire the team to achieve desired results.

• Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required. 


Desired:


• Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.

• Reservations or Front Desk experience preferred but not required.


Qualifications

Additional Information

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Frequently Asked Questions

Is the salary disclosed for the Workforce Management Analyst position at infojiniinc1?
The salary for this Workforce Management Analyst role at infojiniinc1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Management Analyst position at infojiniinc1 located?
This Workforce Management Analyst role at infojiniinc1 is based in Las Vegas, Las Vegas, NV, United States, NV, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Management Analyst role at infojiniinc1 full-time or part-time?
This is listed as a Contract position. It is posted as a Workforce Management Analyst role at infojiniinc1.
How do I apply for the Workforce Management Analyst position at infojiniinc1?
Click the "Apply Now" button on this page. You will be redirected to infojiniinc1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Workforce Management Analyst job at infojiniinc1 posted?
This Workforce Management Analyst position at infojiniinc1 was posted on Aug 17, 2015. Apply as soon as possible — early applications are often reviewed first.
Workforce Management Analyst
infojiniinc1
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