NDIS Workforce & Rostering Support Officer

NDIS Workforce & Rostering Support Officer
Rostering | Employee Support | Compliance Follow-Up

Sydney Health & Care Services

Part-time | 25 hours per week
Monday to Friday: 9:30 am to 2:30 pm 
SCHADS Social and Community Services Level 3

 $38.65 to $41.45 based on qualifications

Sydney Health & Care Services is looking for an organised, people-focused NDIS Workforce & Rostering Support Officer to help keep our support workforce stable, compliant and matched to the right participants.

This is a great opportunity for someone with experience in disability, rostering, workforce coordination, HR administration, compliance or community services who wants to grow into a more independent workforce and employee support role.

About the role

This role supports the day-to-day coordination of ground staff, rosters, timesheet follow-up, worker compliance, training needs and low-risk employee matters.

You will help ensure the right workers are matched to the right clients, workforce issues are followed up early, and employee concerns are documented, escalated and actioned appropriately.

For the first 6 months, this role will operate as a supported SCHADS Level 3 position while you build confidence in SHCS systems, rostering processes, employee follow-up, compliance requirements and escalation pathways.

The role is designed to grow into a more independent SCHADS Level 4 Workforce & Rostering Coordinator role where duties, competency, independence and business needs support progression.

What you will do

In this role, you will support the team with:

• Assisting with day-to-day rostering of support workers under the direction of the Regional Operations Manager.
• Matching workers to participants based on availability, location, compliance status, skills, preferences and participant needs.
• Working with Service Coordinators and Senior Service Coordinators to reduce roster gaps and support continuity of care.
• Timesheets and Following up timesheet discrepancies, missing case notes, attendance concerns, shift issues and roster inconsistencies.
• Drafting letters of concern for low-risk matters using approved templates and under ROM direction.
• Conducting informal employee discussions for low-risk matters under ROM direction.
• Supporting low-risk disciplinary processes by gathering information, preparing notes and documenting outcomes.
• Assisting with HR-related employee concerns in collaboration with the ROM, Senior Service Coordinators and senior staff.
• Organising relevant staff training, refresher training or competency follow-up where gaps are identified.
• Tracking worker compliance requirements, including expiring checks, required documents, training records and follow-up actions.
• Working with Workforce Compliance to help maintain accurate worker records and compliance information.
• Gathering evidence for worker-related incidents, including rosters, timesheets, case notes, communications, statements and system records and escalating them

Growth pathway

This role will commence at SCHADS Social and Community Services Level 3.

Following successful completion of probation, the role and classification will be reviewed with the intention of progressing the right person into a more independent SCHADS Level 4 Workforce & Rostering Coordinator role.

Progression will be based on demonstrated competency, reliability, documentation standards, understanding of SHCS systems, ability to follow policy and procedure, rostering confidence, judgement, communication skills, level of independence, business needs and approval by SHCS.

At Level 4.1, the role may include greater responsibility for independently coordinating roster coverage, making workforce recommendations, conducting low-risk informal processes with less supervision, identifying workforce trends, supporting employee issue triage and preparing recommendations for ROM approval.

Progression is not automatic. Matters involving formal warnings, serious misconduct, suspension, termination, high-risk employee concerns or decisions outside delegation will continue to require escalation and approval.

What we need from you

To be considered, you must have:

• Previous experience in NDIS, disability, aged care, community services, rostering, workforce coordination, HR administration, compliance, recruitment or employee support.
• Experience working with rosters, schedules, timesheets, worker records or staff follow-up.
• Strong communication skills, including the ability to have clear, respectful and professional conversations.
• Strong rapport-building skills and the ability to develop positive working relationships with support workers, coordinators, managers and senior staff.
• Good attention to detail and the ability to identify missing information or repeated issues.
• Ability to handle employee matters professionally and confidentially.
• Confidence following up staff in a fair, respectful and consistent way.
• Ability to balance being supportive with following policies, procedures and escalation pathways.
• Good computer skills, including Microsoft Office, Outlook, Teams and electronic rostering or workforce systems.

Mandatory qualifications and checks

To be considered for this role, you must hold:

• Certificate IV or higher in Disability, Community Services, Business Administration, Human Resources, Leadership and Management, Mental Health, Individual Support, or another relevant field.

You must also hold, or be willing to obtain before commencement:

• Current NDIS Worker Screening Check.
• Current Working with Children Check.
• Current Police Check
• Current First Aid and CPR
• Current Australian driver licence.
• Right to work in Australia.

A Diploma or higher qualification in Community Services, Human Resources, Business Administration, Leadership and Management, Disability or a related field will be highly regarded.

Highly regarded

The following experience or knowledge will be highly regarded:

• HR knowledge or experience supporting employee matters.
• Experience assisting with informal performance or conduct discussions.
• Experience drafting employee follow-up notes, letters of concern or meeting records.
• Experience with SCHADS, NDIS workforce requirements or disability sector rostering.
• Experience using rostering, payroll, HR or compliance systems.
• Understanding of confidentiality, procedural fairness and professional boundaries.

About you

You will suit this role if you:

• Build positive relationships and can develop rapport with support workers, coordinators, managers and senior staff.
• Communicate clearly, respectfully and calmly, even when conversations are difficult.
• Understand that rostering is about people, not just filling boxes.
• Can stay calm when shifts change, issues pop up or staff need follow-up.
• Are confident having respectful but clear conversations with employees.
• Notice patterns, gaps and repeated issues.
• Care about matching the right worker to the right participant.
• Can balance compassion with accountability.
• Work well with others and know when to ask for support.
• Know when to escalate concerns instead of trying to manage everything alone.
• Want to grow into a more independent workforce, rostering and employee support role.

This role needs someone organised, fair, approachable and consistent. You do not need to know every SHCS process on day one, but you do need to be willing to learn, follow procedure and communicate in a way that brings people with you.

What we offer

• Part-time role, 25 hours per week.
• SCHADS Social and Community Services Level 3 commencement.
• Structured probation review with intended pathway to SCHADS Level 4 where duties, competency, independence and business needs support progression.
• Support from the Regional Operations Manager, Senior Service Coordinators, Service Coordinators and senior staff.
• Opportunity to grow into a more independent workforce and rostering coordination role.
• A role that directly supports roster stability, employee follow-up, participant continuity and safer service delivery.
• A supportive team environment guided by SHCS values: Compassion, Collaboration, Acceptance and Aspiration.

Important role boundaries

This is a supported role.

You will assist with rostering, workforce follow-up, low-risk employee matters, training coordination, compliance tracking and evidence gathering.

The role does not independently issue formal warnings, make disciplinary decisions, suspend employees, terminate employment, manage serious misconduct matters or make high-risk HR decisions.

Any matter outside approved SHCS policy, procedure, template, delegation or instruction must be escalated to the Regional Operations Manager, COO or authorised manager before action is taken.

How to apply

Please submit your resume and a short cover letter outlining your experience in rostering, workforce coordination, disability, NDIS, HR administration, compliance or employee support.

In your cover letter, please briefly tell us about your experience managing rosters, supporting staff follow-up, building rapport with teams or working in a fast-paced service environment.