Despatch Coordinator
nickscali· DC NATIONAL OPS
About this role
Company Description
As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.
For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024.
Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.
Job Description
- Answering enquiries from customers and internal staff regarding delivery issues
- Provide knowledgeable, courteous and helpful customer service to internal and external customers
- Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved
- Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints
- Prepare and enter despatch information into the DISTRIB computer system with very high accuracy and in a timely manner
- Coordinate and manage delivery jobs for drivers and provide administrative support within the process.
- Radaro (Transport Management System) to be maintained daily.
- Use Radaro to prepare and route runs for sub-contractors.
- Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction.
- Ensure Time and Attendance is adhered within the company policies.
- Ensure coordination of OHS across whole of work site and implementing safe work practices where necessary
- Ensure escalated issues are dealt with in a timely manner.
- Assist in managing Delivery teams / Carriers.
- Despatch administration tasks to be completed daily.
- Any task directed by Despatch Supervisor.
- Assist both dispatch and service departments if and when required as directed by the National Despatch Operations Manager
Qualifications
Previous Despatch experience, preferred but not essential.
Only those with full working rights in Australia need apply.
Additional Information
Why Work for Nick Scali?
- Job security at a publicly listed company trading for over 60 years and continuing to grow
- Competitive salary
- Continuous training and career development opportunities
- A supportive team environment that values innovation and improvement
- Free onsite parking down a private driveway
- Close to M7 motorway
Frequently Asked Questions
Is the salary disclosed for the Despatch Coordinator position at nickscali?
The salary for this Despatch Coordinator role at nickscali is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Despatch Coordinator position at nickscali located?
This Despatch Coordinator role at nickscali is based in NSW, Wetherill Park, Wetherill Park, NSW, Australia, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Despatch Coordinator role at nickscali full-time or part-time?
This is listed as a Full time position. It is posted as a Despatch Coordinator role in the DC NATIONAL OPS department at nickscali.
Which team or department does the Despatch Coordinator at nickscali belong to?
This Despatch Coordinator position is part of the DC NATIONAL OPS department at nickscali. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Despatch Coordinator position at nickscali?
Click the "Apply Now" button on this page. You will be redirected to nickscali's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Despatch Coordinator job at nickscali posted?
This Despatch Coordinator position at nickscali was posted on Oct 23, 2025. Apply as soon as possible — early applications are often reviewed first.
Despatch Coordinator
nickscali
You'll be redirected to nickscali's official application page on SmartRecruiters.