Contact Center Agent - Belmopan, BZ

transparentbpo· D100 - Belize
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📍 Belmopan, Cayo, BelizeFull Time

About this role

We are looking for Contact Center Agents that will be the liaison between Transparent BPO's clients and their current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, completing sales, handling complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

A successful Agent will manage large amounts of inbound and outbound calls in a timely manner, follow call center "scripts" when handling different topics, and identifying customers' needs, clarify information, research every issue and provide solutions.


Responsibilities Include

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Frequently attend educational seminars to improve knowledge and performance level
  • Sell products and place customer orders in the computer system
  • Provide product and service information to customers
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Identify and escalate issues to supervisors
  • Meet personal/team qualitative and quantitative targets
  • Other duties as assigned


Transparent BPO, the leading contact center in Belize, is seeking qualified applicants to join our team!  When applying for this job, you could be eligible for the following positions:

  • Sales
  • Customer Service
  • Technical Support
  • Data Entry


The fit for these positions will be evaluated during the application process.  


As a Contact Center Agent with Transparent BPO, the job requirements entail:

  • Applicant must be 18 years or above
  • Minimum of a high school diploma or equivalent and/or relevant working experience
  • Clean police record
  • Possess an active and valid Belize social security card
  • Must be able to fluently speak and write English, using proper pronunciation and sentence structure
  • Agent must possess excellent customer service or sales skills
  • Good communication skills


Frequently Asked Questions

Is the salary disclosed for the Contact Center Agent - Belmopan, BZ position at transparentbpo?
The salary for this Contact Center Agent - Belmopan, BZ role at transparentbpo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Agent - Belmopan, BZ position at transparentbpo located?
This Contact Center Agent - Belmopan, BZ role at transparentbpo is based in Belmopan, Cayo, Belize. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Agent - Belmopan, BZ role at transparentbpo full-time or part-time?
This is listed as a Full Time position. It is posted as a Contact Center Agent - Belmopan, BZ role in the D100 - Belize department at transparentbpo.
Which team or department does the Contact Center Agent - Belmopan, BZ at transparentbpo belong to?
This Contact Center Agent - Belmopan, BZ position is part of the D100 - Belize department at transparentbpo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Agent - Belmopan, BZ position at transparentbpo?
Click the "Apply Now" button on this page. You will be redirected to transparentbpo's official application portal hosted on bamboohr where you can submit your application directly.
When was the Contact Center Agent - Belmopan, BZ job at transparentbpo posted?
This Contact Center Agent - Belmopan, BZ position at transparentbpo was posted on Dec 4, 2020. Apply as soon as possible — early applications are often reviewed first.
Contact Center Agent - Belmopan, BZ
transparentbpo
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