KEY HOLDER HARRODS LONDON -MARELLA

maxmarafashiongroup· Retail stores
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📍 England📍 London📍 London, England, United Kingdom📍 gbFull time

About this role

Company Description

Marella, a Max Mara Group company, offers a comprehensive and versatile product range with a fresh, contemporary soul that aligns with today’s lifestyles and trends.

Coats, jackets, and tailored suits are the brand’s signature essentials, designed to be paired with 'easy chic' separates. Our collections feature seductive, wearable designs inspired by a refined, positive, and dynamic woman who seeks to empower herself and her image.

Job Description

We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience.

As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management.

Qualifications

Key Responsibilities

Sales & Client Experience

  • Deliver exceptional, personalised service in line with luxury retail and Harrods standards

  • Achieve and exceed sales targets and KPIs

  • Build and maintain a strong personal client base through proactive clienteling

  • Develop long-term relationships to drive loyalty and repeat business

  • Provide expert styling advice and product knowledge

 

Leadership & Team Support

  • Act as Manager on Duty when required

  • Lead by example in sales, service, and professionalism

  • Support and motivate the team to achieve concession targets

  • Assist with onboarding and mentoring new team members

 

Operations & Store Standards

  • Support opening and closing procedures and ensure store security

  • Maintain exceptional visual merchandising and boutique standards

  • Support stock management, replenishment, and deliveries

  • Ensure compliance with Harrods and brand operational procedures

 

About You

Essential

  • Previous experience in premium or luxury retail

  • Strong sales track record and client-focused approach

  • Excellent communication and interpersonal skills

  • Professional, reliable, and trustworthy

  • Strong organisational skills and attention to detail

 

Desirable

  • Experience working within Harrods or luxury department store environment

  • Previous senior sales or supervisory experience

  • Clienteling experience

 

What We Offer

  • Opportunity to work within Harrods, a world-leading luxury environment

  • Career development within Marella and Max Mara Fashion Group

  • Competitive salary and benefits

  • Supportive and collaborative team environment

 

 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the KEY HOLDER HARRODS LONDON -MARELLA position at maxmarafashiongroup?
The salary for this KEY HOLDER HARRODS LONDON -MARELLA role at maxmarafashiongroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the KEY HOLDER HARRODS LONDON -MARELLA position at maxmarafashiongroup located?
This KEY HOLDER HARRODS LONDON -MARELLA role at maxmarafashiongroup is based in England, London, London, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the KEY HOLDER HARRODS LONDON -MARELLA role at maxmarafashiongroup full-time or part-time?
This is listed as a Full time position. It is posted as a KEY HOLDER HARRODS LONDON -MARELLA role in the Retail stores department at maxmarafashiongroup.
Which team or department does the KEY HOLDER HARRODS LONDON -MARELLA at maxmarafashiongroup belong to?
This KEY HOLDER HARRODS LONDON -MARELLA position is part of the Retail stores department at maxmarafashiongroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the KEY HOLDER HARRODS LONDON -MARELLA position at maxmarafashiongroup?
Click the "Apply Now" button on this page. You will be redirected to maxmarafashiongroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the KEY HOLDER HARRODS LONDON -MARELLA job at maxmarafashiongroup posted?
This KEY HOLDER HARRODS LONDON -MARELLA position at maxmarafashiongroup was posted on Feb 23, 2026. Apply as soon as possible — early applications are often reviewed first.
KEY HOLDER HARRODS LONDON -MARELLA
maxmarafashiongroup
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