Customer Service Officer Abuja

fosadconsulting
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📍 Abuja📍 Abuja, FCT, Nigeria📍 FCT📍 ngFull time

About this role

Company Description

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.

Job Description

  •  Preparation of Valuation reports.

• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.

• Communicate verbally and in writing to answer inquiries and provide information

• Monitoring of returned direct debit mandate.

• Attending to customers’ complaints.

• Registration of incoming and outgoing mails.

• Preparation of renewable and lapsed policies

• Creation of customer and contractor codes

• Collation of customer feedback in respect of our service delivery.

• Friendliness and error free documentation.

• Measure Variance from agreed SLA.

• Provide special training for all employees on customer service.

Qualifications

 Minimum HND / B.sc in International Relations, Mass Communication or any related field

• Minimum 2 years work experience


Skills

• Advanced Communication skills (English): Spoken and written 

• Moderate IT skills 

• Moderate Business Writing 

• Moderate Negotiation Skills 

• Advanced Presentation skills 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer Abuja position at fosadconsulting?
The salary for this Customer Service Officer Abuja role at fosadconsulting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer Abuja position at fosadconsulting located?
This Customer Service Officer Abuja role at fosadconsulting is based in Abuja, Abuja, FCT, Nigeria, FCT, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer Abuja role at fosadconsulting full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer Abuja role at fosadconsulting.
How do I apply for the Customer Service Officer Abuja position at fosadconsulting?
Click the "Apply Now" button on this page. You will be redirected to fosadconsulting's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Officer Abuja job at fosadconsulting posted?
This Customer Service Officer Abuja position at fosadconsulting was posted on Nov 9, 2015. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer Abuja
fosadconsulting
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