Calibration Laboratory Compliance Lead

Company Description

Here at Intellihub, our people are at the core of everything we do. Our high performing team are key to building on our position as ANZ’s leading smart metering provider, as well as unlocking innovative solutions that enable households and businesses to take charge of their energy generation, storage and consumption – now and into the future.

With offices across Australia and New Zealand, we have established a rich culture of diversity and inclusion – and remain deeply committed to promoting equal opportunities for all our employees and a positive, safe and productive workplace for all.

Job Description

The Calibration Laboratory Compliance Lead is responsible for maintaining ISO 17025 accreditation and ensuring the laboratory consistently delivers accurate, reliable, and audit-compliant metering outcomes. It supports engineering and operational objectives by overseeing laboratory systems, testing, and calibration activities, while driving continuous improvement and ensuring ongoing compliance with IANZ requirements.

Key Accountabilities

• Maintain ISO 17025 accreditation, including preparation for IANZ assessments and ensuring ongoing compliance
• Manage audit findings and corrective actions through to resolution, while driving continuous improvement
• Perform refurbishment, calibration, and testing of metering devices, ensuring results are accurate, traceable, and audit-compliant
• Maintain laboratory equipment to IANZ standards and improve testing processes and protocols as required
• Diagnose faults in metering assets, document findings, and partner with Engineering to assess new metering technologies
• Participate in proficiency testing programmes to demonstrate laboratory competency
• Support Key Technical Personnel (KTP) coverage and capability

Qualifications

• Formal qualification in Engineering (or equivalent practical experience) with an Electrical qualification
• Experience working in a calibration laboratory or similar technical environment, including hands-on calibration testing of electrical devices and the application of quality standards
• Strong verbal communication abilities, with the capacity to explain technical issues clearly.
• Practical knowledge and/or training in Measurement Uncertainty
• Display strong understanding of EIPC (Meter Test Houses), ISO 17025 requirements for Calibration Laboratories, and electrical safety standards & testing practices
• Ability to build strong internal and external relationships, contributing to a positive and collaborative team environment
• Experience applying ISO 17025 requirements, including developing and maintaining laboratory management systems; experience as an IANZ Authorised Representative is an advantage

Additional Information

This role is based in our Penrose office with a requirement to work on-site five days per week.

Key Stakeholders:

• Calibration Laboratory team
• Engineering team
• Supply Chain team    
• Group Operations teams
• IANZ (International Accreditation New Zealand)
• External customers

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