PgMO Operations Coordinator

Company Description

At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.

Job Description

We are building a global PgMO and need an organized, detail-oriented Operations Coordinator to keep it running smoothly. Reporting directly to the VP of PgMO, you will support the day-to-day operational rhythms of the office — maintaining standards, tracking program data, coordinating meetings and reporting, and ensuring our tools, documents, and processes stay current. This role is ideal for someone who takes pride in operational precision, communicates clearly across teams, is process focused and thrives in a fast-moving environment where no two days look the same.

WHAT YOU WILL DO

• Support and maintain PgMO processes, governance standards, and operating procedures — ensuring consistency across the organization 

• Consolidate program and project data into status reports and dashboards for leadership and stakeholders

• Coordinate and support PgMO meeting cadences — prepare agendas, capture minutes, track actions, and follow up on commitments

• Maintain and organize PgMO document libraries, templates, and knowledge repositories so information is always current and accessible

• Monitor risk and issue logs across programs — escalating items that need attention and keeping registers up to date

• Support onboarding of new team members into tools, processes, and standards

• Identify operational bottlenecks and recommend process improvements to increase PGMO efficiency

Qualifications

• 3–5 years of experience in PgMO coordination, project support, executive administration, or business operations

• Strong proficiency in Google (gmail, docs, slides) and Microsoft 365 (Excel, PowerPoint, SharePoint) and at least one project management platform (Asana, Jira, MS Project, or equivalent)

• Organized and detail-oriented — you catch what others miss and take pride in accuracy

• Clear communicator across teams and time zones — written and verbal English at a business-fluent level

• Comfortable working with data — able to pull, organize, and present information in a clear and structured way

• Process and documentation creation able to take information provided and create new processes, onboarding

• Self-directed and adaptable — able to manage multiple priorities and shift demands without dropping the ball

• Service-oriented mindset — you make the people and programs around you more effective

• Business-fluent English required — written and verbal

Additional Information

Perks you enjoy at KMS Mexico

• Mexican law benefits
• 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
• 5 days' leave for the death of immediate family members, negotiable.
• Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children).
• Annual performance bonus (≈10% of annualized salary).
• Annual salary adjustment.
• Employee Referral Bonus.
• Paid Certifications / Courses
• Coursera License.
• 5% Savings Fund.
• 5% Grocery Vouchers.