Customer Service Officer

Company Description

At Pact Group, we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a strong customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve.

Job Description

About this opportunity

We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth.

Your key responsibilities will be to:

• Manage an allocated customer base, building strong relationships to drive revenue growth 
• Actively identify and capture new sales opportunities, supporting the Sales team
• Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives
• Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions
• Manage customer orders end-to-end, ensuring accuracy, timely processing, and alignment with commercial outcomes
• Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction
• Maintain accurate customer, pricing, and sales data in SAP and CRM systems 
• Resolve customer enquiries, discrepancies, and issues with a focus on protecting revenue and strengthening relationships
• Support key commercial activities including credit processes, pricing updates, rebates, and contract adherence
• Contribute to Sales & Operations Planning (S&OP) and broader business initiatives 

Your skills and experience

To be successful in this role, you’ll have:

• Experience in customer service, internal sales, or order management
• Exposure to manufacturing, supply chain, or industrial environments (highly regarded)
• Strong systems experience, ideally SAP and/or Dynamics
• Excellent communication skills and a proactive, solutions-focused mindset
• Strong attention to detail and the ability to manage competing priorities
• A collaborative approach and willingness to support team success

Qualifications

Additional Information

Why Join Pact?

• Join a leading Australian business focused on innovation and sustainability
• Be part of a supportive, high-performing team
• Opportunity to grow your career within a large, diverse organisation
• Make a meaningful impact on customer experience and business performance