Client Experience Lead
About this role
Company Description
Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.
Job Description
As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.
Qualifications
- Experience within the care sector
- Supervisory or coordination experience preferred
- Experience with care planning and medication (MAR charts)
- Good IT skills and confidence using care systems
Additional Information
- Full UK driving licence and access to a vehicle required
- Participation in an on-call rota (evenings/weekends) required
- Enhanced DBS check required
- Opportunities for training and development
Frequently Asked Questions
Is the salary disclosed for the Client Experience Lead position at homeinsteadcare?
The salary for this Client Experience Lead role at homeinsteadcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Experience Lead position at homeinsteadcare located?
This Client Experience Lead role at homeinsteadcare is based in England, Nottingham, Nottingham, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Experience Lead role at homeinsteadcare full-time or part-time?
This is listed as a Full time position. It is posted as a Client Experience Lead role at homeinsteadcare.
How do I apply for the Client Experience Lead position at homeinsteadcare?
Click the "Apply Now" button on this page. You will be redirected to homeinsteadcare's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Experience Lead job at homeinsteadcare posted?
This Client Experience Lead position at homeinsteadcare was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Experience Lead
homeinsteadcare
You'll be redirected to homeinsteadcare's official application page on SmartRecruiters.