Office Administrator / Care Coordinator (Live-in Care)

Company Description

Established in 2012 our mission is to bring high quality care to the elderly in Kensington and Chelsea. This role will play a vital part in ensuring that our clients receive the best in class and quality care they deserve and support the growth of our business.

Job Description

Salary dependent on experience: £28-32k + bonus

Care Scheduling & Coordination

• Schedule live-in care professionals to clients, ensuring continuity of care and appropriate skill matching
• Manage rotas, start dates, handovers, and cover arrangements
• Act as a point of contact for care professionals regarding placements and logistics
• Liaise with clients or families as needed regarding scheduling changes

Compliance & Personnel Records

• Maintain accurate and compliant personnel files for all Live-in care professionals
• Ensure all required documentation is in place and up to date (e.g. right to work, DBS, references, training records)
• Track renewal dates and follow up on expiring documents
• Support audits and inspections by ensuring records are well organised and inspection-ready

Recruitment Support & Screening

• Carry out initial screening of candidates, including CV review and telephone/video pre-screening
• Coordinate interviews and onboarding steps
• Communicate clearly with candidates throughout the early recruitment process
• Support the onboarding of successful candidates into compliant personnel files

General Office Administration

• Process care professional expenses and ensure timely submission for payroll
• Maintain basic office records and trackers
• Manage small but important touches such as birthday cards and team communications
• Provide general administrative support to the management team as required

Qualifications

Skills & Experience

• Strong organisational skills with excellent attention to detail
• Confident using spreadsheets, databases, and standard office software
• Clear and professional communication skills (written and verbal)
• Ability to juggle multiple priorities in a fast-moving environment
• Comfortable handling sensitive and confidential information
• Experience in care, healthcare, recruitment, or compliance administration is highly desirable

Personal Attributes

• Calm, reliable, and methodical
• Friendly and professional when dealing with care professionals and clients
• Proactive and able to work independently
• Genuinely enjoys helping people and keeping things organised

Additional Information

What We Offer

• A supportive and friendly working environment
• A role that makes a real difference to clients and care professionals
• Training and development opportunities
• Stakeholder pension, employee assistance programme,