Field Care Supervisor

Company Description

Rated Outstanding by CQC( 2024 )  Our office was established in 2014 and our mission is to brighten the lives of seniors giving them a sense of purpose, well-being & worth. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

The Field Care Supervisor is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.

Hours of work are Monday-Friday, 8.30 am to 5 pm.

During the week, the supervisor's tasks and duties will include, but not be limited to:

·         Answering incoming telephone calls and responding to them as needed: Answer each call in a friendly, professional and knowledgeable manner

·         Take messages and document calls so office staff can respond if necessary

·         Conduct client/care professional  introductions if required

·         Conduct new client care consultations if required

·         Update Birdie with relevant info for clients and care professionals 

·         Support in covering care calls if required

·         Undertake Quality Assurance: Develop and maintain positive relationships with clients through QA visits in person

·         Provide hands-on support out on the field to the care team 

·         Lead small training workshops

·         Undertake audit support for client files

·         Update Client Journals as and when necessary

·         Read  system alerts and take action if required 

·         Maintain accurate client and  care professional records on Home Instead software

·         Promote Home Instead Care at all opportunities

·         Participate in team meetings

·         Undertake service reviews

·         Expected to be willing to perform a variety of on-call services

·         Maintain confidentiality at all times, for all Home Instead information, including client, care professional  and office data

Qualifications

·         Be organised

·         Have a smart and professional appearance

·         Have a strong background in care

·         Have strong PC skills

·         Knowledge and understanding of legislation and guidance specific to Health and Social Care.

·         Ideally a Level 3 NVQ in Health and Social Care

·         Previous experience as a supervisor is preferred

·         A flexible and friendly approach

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead  Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS-enhanced disclosure.