Head of Live in Client Experience

homeinsteadcare
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📍 England📍 Godalming📍 Godalming, England, United Kingdom📍 gbFull time

About this role

Company Description

Home Instead is dedicated to providing exceptional, person-centred care that empowers older adults to live independently in the comfort of their own homes.

We are seeking an experienced Multi-Site Head of Live-in Client Experience to join our warm and supportive team.

This role will be primarily based at our Godalming office, with responsibility for overseeing our Live-in Client Services across Home Instead Guildford and Woking, Home Instead Godalming, and Home Instead Elmbridge and East Spelthorne.

Job Description

Join Home Instead and help shape and deliver our exceptional live-in care services for older adults.

  • Manage and support live-in clients and support the Head of Live in People Experience

  • Complete consultations, assessments, care plans & risk assessments

  • Maintain accurate digital records

  • Carry out client reviews and follow-up actions

  • Build relationships with clients, families & professionals

  • Coordinate live-in introductions and handovers

  • Promote services locally & online to grow client base

  • Support recruitment and participate in on-call rota

  • Participate in on-call duties as required.

Qualifications

         About You

  • Experience in live-in care or similar role (preferred)

  • Level 3 NVQ in Health and Social Care or equivalent would be beneficial to the role

  • Strong communication & organisational skills

  • Passionate about person-centred care

  • Experience of working with MAR sheets and medication in a supervisory role

  • UK driving licence preferred and means of transport if required to visit clients within the territory

    What We Offer

  • Supportive, values-led team

  • Training & development opportunities

  • Opportunity to shape a growing service

  • Competitive salary & benefits

Additional Information

If you have a genuine passion for caring and the drive to help us achieve our goals, we would be delighted to hear from you.

We welcome applications from all members of the community, as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults, and we expect all team members to uphold this commitment.

Please note that this position is subject to an enhanced DBS disclosure.

Frequently Asked Questions

Is the salary disclosed for the Head of Live in Client Experience position at homeinsteadcare?
The salary for this Head of Live in Client Experience role at homeinsteadcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Live in Client Experience position at homeinsteadcare located?
This Head of Live in Client Experience role at homeinsteadcare is based in England, Godalming, Godalming, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Live in Client Experience role at homeinsteadcare full-time or part-time?
This is listed as a Full time position. It is posted as a Head of Live in Client Experience role at homeinsteadcare.
How do I apply for the Head of Live in Client Experience position at homeinsteadcare?
Click the "Apply Now" button on this page. You will be redirected to homeinsteadcare's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Head of Live in Client Experience job at homeinsteadcare posted?
This Head of Live in Client Experience position at homeinsteadcare was posted on Nov 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Head of Live in Client Experience
homeinsteadcare
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