Team Leader (Care Professional Experience Lead)

Company Description

We don’t do one-size-fits-all solutions. Our Care Professionals are committed to providing fully tailored services that are always ready to adapt to the changing needs of your loved one.

By taking the time to listen, our award-winning home carers can turn your challenges into opportunities, and tailor care to your family’s needs with a personalised plan that’s right for you, so you can live life better in your own home.

Job Description

As a Care Professional Experience Lead you will be the critical link between our care professionals and their journey with Home Instead Milngavie. You will use your skills of analysis to turn each client’s requirements into a bespoke homecare service that exceeds their expectations. If you enjoy providing the very best homecare and support to clients, then this exciting opportunity could be exactly what you are looking for. 

As each client is unique, every day will be different. Our priority is to support clients to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. You will be expected to have, or to be working towards, a level 3 SVQ in Health and Social Care or equivalent..

Excellent communication skills are key to this vital role. You must be able to build trusting relationships with our care professionals.

Care professional experience leads need to be compassionate and self-assured and have the knowledge and ability to model good practice. You will regularly monitor the quality of service that our Care Professionals provide and take action to make improvements if necessary.

This is a challenging role and as a representative of Home Instead Glasgow North. 

Deputy Care Manager/ Care Manager/ Care Co-ordinator 

Qualifications

• Level 3 SVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Ability to nurture Care Professionals to enable them to reach their full potential.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required..
• Be organised and flexible to meet the needs of the business.
• Excellent administration skills

Additional Information

Employee Assistance Programme

Pension Scheme

Employee Benefits Scheme 

Free On Site Parking

Fun fast paced work environment