Care Coordinator.

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. We help our clients remain independent, happy, and comfortable in their own homes. We are committed to changing the face of ageing by providing outstanding, personalised care. 

Job Description

Home Instead Lincoln is recruiting for the appointment of a Care Coordinator for our Lincoln branch office. 

The role will entail a variety of duties in the coordination and scheduling of our service to clients whilst providing the highest quality of service. 

• Understand and build effective and efficient schedules around our clients and Care  Assistants. 
• Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations. 
• Be responsive to changes in the schedule and liaise with relevant team members. 
• Match Care Assistants to new clients in conjunction with the Registered Care Director and arrange introductions. 
• Ensure client schedules are matched to their needs, with the same Care Assistant and the same times each week, where possible. 
• Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences. 
• Work with the Registered Care Director to ensure sufficient current and future staffing levels are met. 
• Work with the Registered Care Director to ensure new and existing care packages can be resourced and scheduled on a timely basis. 
• Add and maintain all client and Care Assistant information onto to the electronic scheduling system. 
• Carry out any other duties deemed necessary for the successful operation of the business. 
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. 
• Assisting with Recruiting of Care Assistants.
• On-call duties on a rota basis.
• Delivering care to clients when covering staff sickness and holidays.

Qualifications

• Experience working in a scheduling role within home care would be highly beneficial. 
• Good working knowledge of IT systems with experience in Microsoft Office with the ability to learn and adopt new technologies where appropriate. 
• Highly resilient and positive with excellent communication skills. 
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. 
• Team player with strong interpersonal skills with the ability to build rapport quickly. 
• Excellent attention to detail with the ability to multi-task. 
• Logical and analytical with the ability to work with initiative and meet deadlines. 
• UK driving license and access to a vehicle for work purposes 
• Experience in Care 

Additional Information

• Salary of £23,500.00 p.a. + Extra for On-Call duties and any overtime
• 37.50 hours per week employment contract
• 28 Days holiday
• Company Pension Scheme 
• Business mileage is paid at 35 pence per mile
• Local & Professional Support Team 
• Employee Assistance Programme (EAP) 
• Refer A Friend Scheme (£125.00 Bonus)
• Home Instead Employee Benefits & Discount Scheme 
• Award Winning, Comprehensive Induction & Ongoing Professional Development Training 
• Fantastic Recognition, Care Awards, Staff Birthday Schemes, Social Events and Company Events 

Candidates MUST have a Valid UK Driving License (with access to a vehicle for work purposes) and have the Right to Work in the UK. 

We are actively recruiting for this position now. If this is something you would be interested in please click 'Apply', to get in touch today!