B2C Sales Consultant x 4

touraxis· B2C Sales
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📍 Cape Town, Western Cape, South Africa📍 HybridFull Time

About this role

Job Title: B2C Sales Consultant

Location: Cape Town
Department: Sales
Reports to: Sales Team Lead


About the Role

Expat Explore is seeking a motivated and customer-focused B2C Sales Consultant to join our dynamic sales team. In this role, you will be responsible for converting inbound leads into confirmed bookings by engaging with prospective travellers across phone, email, and chat. Acting as a trusted advisor, you will guide customers through the booking process, provide personalized travel recommendations, and maximize revenue opportunities through upselling optional excursions and additional services.

This is a results-driven position where success is measured by your ability to deliver exceptional customer experiences while consistently meeting and exceeding sales targets.


Key Responsibilities

Sales & Conversion

  • Engage with inbound leads via phone, email, and chat using Freshdesk and Freshsales.
  • Re-engage potential customers through proactive follow-up on cart abandonments.
  • Utilize Calendly to schedule consultations with interested travellers.
  • Achieve and exceed monthly sales targets by converting inquiries into bookings.
  • Drive incremental revenue through effective upselling of optional excursions and add-ons.

Customer Engagement & Service

  • Build trust and establish strong relationships with prospective travelers by understanding their needs and providing expert guidance.
  • Deliver timely, personalized, and engaging communications to ensure high levels of satisfaction.
  • Respond to all inquiries within agreed service-level timelines.



Performance & Productivity

  • Maintain a daily interaction volume of 30+ across outbound calls, inbound calls, chats, and emails.
  • Accurately document all interactions, leads, and follow-ups in Freshdesk/Freshsales.
  • Actively participate in training and continuous learning to enhance sales techniques and product knowledge.


Skills & Qualifications

  • Proven experience in B2C sales, within the travel or tourism industry.
  • Exceptional written and verbal communication skills with the ability to influence and persuade.
  • Strong relationship-building abilities and a consultative sales approach.
  • Demonstrated success in objection handling and closing sales.
  • Proactive, target-oriented, and motivated by exceeding goals.
  • Competent in CRM and sales tools such as Freshdesk, Freshsales, and Calendly.
  • Ability to multitask, prioritize effectively, and thrive in a fast-paced environment.


Key Performance Indicators (KPIs)

  • Achievement of monthly sales targets.
  • Consistent delivery of 30+ customer interactions per shift.
  • Conversion rate growth over time.
  • Performance in upselling excursions and add-ons.
  • High customer satisfaction and engagement ratings.


Frequently Asked Questions

Is the salary disclosed for the B2C Sales Consultant x 4 position at touraxis?
The salary for this B2C Sales Consultant x 4 role at touraxis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the B2C Sales Consultant x 4 position at touraxis located?
This B2C Sales Consultant x 4 role at touraxis is based in Cape Town, Western Cape, South Africa, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the B2C Sales Consultant x 4 role at touraxis full-time or part-time?
This is listed as a Full Time position. It is posted as a B2C Sales Consultant x 4 role in the B2C Sales department at touraxis.
Which team or department does the B2C Sales Consultant x 4 at touraxis belong to?
This B2C Sales Consultant x 4 position is part of the B2C Sales department at touraxis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the B2C Sales Consultant x 4 position at touraxis?
Click the "Apply Now" button on this page. You will be redirected to touraxis's official application portal hosted on bamboohr where you can submit your application directly.
When was the B2C Sales Consultant x 4 job at touraxis posted?
This B2C Sales Consultant x 4 position at touraxis was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
B2C Sales Consultant x 4
touraxis
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