Care Coordinator (Scheduler)

Company Description

Our office was established in 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

We are currently recruiting for a Scheduler to strengthen our office team. We do require someone with scheduling experience who is organised, has excellent people skills and thrives working in a fast-paced environment.

This Care Coordinator / scheduling / rostering role requires a high level of collaboration and teamwork, liaising across the care team to ensure new and existing packages can be resourced.

Our Care Coordinator (scheduler) will be proud to represent Home Instead and be part of an organisation that strives to be excellent in all manners of its Care delivery.

Main Duties and Responsibilities:

As a Care Coordinator / scheduler you will take responsibility for the organisation of clients and Carers within our service.

• Populate weekly Carer rotas.
• Ensure Carers have appropriate travel time between visits.
• Arrange introduction visits, shadowing shifts and competency assessments for new Carers.
• Ensure client schedules are matched to their needs, with the same Carer at the same time each week.
• Liaise with clients and family members to make sure they are up to date with any changes and accommodate any special requests, appointments etc.
• Maintain clear and open communication with our Carers.
• Manage holiday requests.
• Participate in the 'on-call' out of hours service on a rota basis.
• The Scheduler works closely with our Care Manger and Head of Care Pro experience team to ensure a smooth transition for new clients and Carers.

Qualifications

What we are looking for from our Scheduler:

• Experience working in a scheduling role, ideally within the Home Care sector but other industry backgrounds will be considered.
• Tenacious problem solver.
• Excellent communication skills.
• Loves a dynamic working environment and is calm under pressure.
• IT Literate - good working knowledge of MS office, CRM software & Excel.
• Ability to pick up new systems quickly.
• Working towards QCF 2 and or 3.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.