Fleet Quality Team Lead
toters· Marketplace - Lebanon
About this role
Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.
We are looking for an enthusiastic Logistics Supervisor that will manage various operational tasks, coordinate activities related to drivers and support the logistics management in the required tasks.
Responsibilities:
Fleet Quality & Performance
- Design and implement quality frameworks to improve driver behavior, service standards, and customer experience
- Monitor and analyze fleet KPIs (acceptance rate, cancellations, delays, customer ratings, etc.) and drive continuous improvement
Training & Development
- Lead onboarding programs for new drivers
- Develop and deliver ongoing training sessions focused on safety, service quality, and performance improvement
- Drive behavioral change initiatives across the fleet
Compliance & Auditing
- Ensure all drivers meet company standards (documentation, appearance, vehicle condition, safety compliance)
- Conduct regular field audits and zone visits
- Maintain accurate fleet segmentation and documentation tracking
Safety & Risk Management
- Manage and scale the road safety program
- Track incidents, enforce safety policies, and implement preventive actions
- Oversee daily safety reports and follow-ups
Communication & Engagement
- Own in-app communication with drivers, ensuring clear, timely, and actionable messaging
- Launch targeted campaigns to address key operational priorities
Performance Management
- Design and implement performance-based reward and penalty systems
- Identify low-performing segments and execute improvement plans
Cross-functional Collaboration
- Work closely with Operations, Product, and Customer Experience teams to improve end-to-end service quality
- Support the development of tools and features that enable a builder-first, data-driven fleet operation
Requirements:
- 2–4 years in logistics, fleet management, operations, or a related field (delivery or mobility experience is a plus)
- Bachelor’s degree in Business Administration, Operations, Communications, or related field (or equivalent experience)
- Strong analytical skills with proficiency in Excel (data analysis, reporting, insights)
- Ability to translate data into actionable improvements
- Excellent communication skills in Arabic and English
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Tech-savvy with the ability to quickly adopt operational tools and systems
- Problem-solver with a proactive mindset
- Detail-oriented with a strong focus on quality and compliance
- Comfortable working in the field and engaging directly with drivers
Frequently Asked Questions
Is the salary disclosed for the Fleet Quality Team Lead position at toters?
The salary for this Fleet Quality Team Lead role at toters is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Fleet Quality Team Lead position at toters located?
This Fleet Quality Team Lead role at toters is based in Metn, Metn, Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Fleet Quality Team Lead role at toters full-time or part-time?
This is listed as a Full Time position. It is posted as a Fleet Quality Team Lead role in the Marketplace - Lebanon department at toters.
Which team or department does the Fleet Quality Team Lead at toters belong to?
This Fleet Quality Team Lead position is part of the Marketplace - Lebanon department at toters. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fleet Quality Team Lead position at toters?
Click the "Apply Now" button on this page. You will be redirected to toters's official application portal hosted on bamboohr where you can submit your application directly.
When was the Fleet Quality Team Lead job at toters posted?
This Fleet Quality Team Lead position at toters was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Fleet Quality Team Lead
toters
You'll be redirected to toters's official application page on bamboohr.