Customer Service Specialist / German

Present in 96 countries, Wallbox is dedicated to transforming the way the world uses energy through advanced electric vehicle charging and energy management systems.

With headquarters in Barcelona and manufacturing facilities in Spain (Barcelona) and the US (Arlington, Texas), we are rapidly becoming a global leader in the EV charging industry.

Listed on the New York Stock Exchange (NYSE: WBX), Wallbox has earned international recognition, including prestigious design awards such as IF Design, Good Design, and RedDot.

Our growth continues through strategic acquisitions, including ARES, COIL, and ABL — strengthening our presence across Europe and globally.

Get in charge with Wallbox!

The Role

As a Customer Support Specialist L1, you will be the first point of contact for our customers and partners, providing technical assistance and ensuring an excellent service experience.

You will handle incoming requests, troubleshoot issues, and escalate complex cases when necessary, contributing to a high-quality, customer-focused support operation.

What You Will Do

• Manage incoming tickets, calls, and chats from customers and partners.
• Provide first-level technical troubleshooting for Wallbox products (hardware & software).
• Escalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation.
• Follow defined troubleshooting procedures and ensure accurate case documentation.
• Identify recurring issues and share feedback to improve processes and knowledge base articles.
• Support onboarding and guidance for customers and key account partners.
• Collaborate cross-functionally with Product, Engineering, and Technical teams.
• Ensure high standards of customer satisfaction and service quality.
• Contribute to continuous improvement initiatives within Customer Support.

Requirements

• Previous experience in Customer Support / Technical Support (L1).
• Experience working with ticketing systems (Salesforce, Jira or similar).
• Basic technical knowledge (IT fundamentals, WiFi, Bluetooth, remote troubleshooting).
• Strong analytical and problem-solving skills.
• Experience dealing directly with customers.
• Excellent communication and interpersonal skills.
• Native level in German + English
• Availability to travel occasionally if required.

Nice to Have

• Knowledge of embedded systems or EV charging technology.
• Experience in Incident Management.
• ITIL certification.
• Additional languages.

Benefits

• Flexible working hours
• Hybrid work schedule
• Flexible compensation (transport, childcare, restaurant tickets)
• Daily discounted breakfast and lunch options at our canteen

*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.