Contact Center Support Engineer (Splunk)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an AWS Infrastructure Engineer with strong expertise in Amazon Connect and Infrastructure as Code (IaC). The ideal candidate will be responsible for designing, deploying, and managing scalable Amazon Connect environments while building automated infrastructure deployment pipelines using Terraform and CI/CD tools.

Responsibilities

• Design and implement AWS infrastructure for Amazon Connect environments
• Deploy and manage Amazon Connect environments across Dev, Staging, and Production
• Utilize AWS services such as Lambda, S3, EventBridge, Data Bridges, and related services to support deployments
• Develop and maintain Infrastructure as Code (IaC) modules using Terraform Enterprise
• Ensure Terraform code is maintainable, reusable, and aligned with best practices
• Build and manage CI/CD pipelines for automated infrastructure deployment and updates
• Integrate Terraform Enterprise with CI/CD pipelines for seamless deployments
• Monitor infrastructure performance and troubleshoot deployment-related issues
• Collaborate with cross-functional teams to ensure secure, scalable, and reliable cloud solutions

Qualifications

• 4+ years of experience in AWS services, especially Amazon Connect, Lambda, S3, EventBridge, and Data Bridges
• Hands-on experience with Infrastructure as Code (IaC) using Terraform Enterprise
• Experience building and managing CI/CD pipelines using Jenkins, GitHub Actions, or similar tools
• Good understanding of cloud infrastructure design and deployment best practices
• Experience managing multi-environment deployments (Dev, Staging, Production)
• Strong troubleshooting and problem-solving skills
• Knowledge of automation, monitoring, and cloud security practices
• Experience working in Agile and collaborative environments
• Good communication and documentation skills

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.