Client Services Representative - VRH Dandenong
About this role
Company Description
Job Description
Client Services Representative (Casual)
📍 36 Lonsdale St, Dandenong VIC 3175
About the Role
Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Casual Client Services Representative to join our team.
In this flexible role, you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
- Act as the first point of contact for all client interactions, both in person and over the phone
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
- Triage and respond appropriately to emergency patient enquiries, escalating when required
- Coordinate appointments, inquiries, and client communications
- Maintain accurate client records and documentation
- Provide clear information on services, pricing, and hospital policies
- Liaise with veterinary staff to support seamless patient care
- Process payments and handle basic financial transactions
- Ensure the reception area is clean, organised, and welcoming
- Assist with general administrative tasks as required
About You
- Previous experience in a client service role (veterinary or healthcare experience highly regarded)
- Confident managing a busy switchboard and high call volumes
- Ability to remain calm and composed in stressful or emergency situations
- Strong communication and interpersonal skills
- A team player who can also work independently when required
- Excellent organisational and multitasking abilities
- Passion for animals and commitment to excellent customer service
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
Apply Today!
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Client Services Representative - VRH Dandenong position at greencrosspetwellnesscompany?
The salary for this Client Services Representative - VRH Dandenong role at greencrosspetwellnesscompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Representative - VRH Dandenong position at greencrosspetwellnesscompany located?
This Client Services Representative - VRH Dandenong role at greencrosspetwellnesscompany is based in Dandenong, Dandenong, VIC, Australia, VIC, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Representative - VRH Dandenong role at greencrosspetwellnesscompany full-time or part-time?
This is listed as a Casual position. It is posted as a Client Services Representative - VRH Dandenong role in the VRH department at greencrosspetwellnesscompany.
Which team or department does the Client Services Representative - VRH Dandenong at greencrosspetwellnesscompany belong to?
This Client Services Representative - VRH Dandenong position is part of the VRH department at greencrosspetwellnesscompany. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Representative - VRH Dandenong position at greencrosspetwellnesscompany?
Click the "Apply Now" button on this page. You will be redirected to greencrosspetwellnesscompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Services Representative - VRH Dandenong job at greencrosspetwellnesscompany posted?
This Client Services Representative - VRH Dandenong position at greencrosspetwellnesscompany was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Representative - VRH Dandenong
greencrosspetwellnesscompany
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