General Manager, Technology Operations

Company Description

At Greencross Pet Wellness Company, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love of pets!

As the General Manager, Technology Operations you’ll oversee a team of about 28 technology professionals working in infrastructure services, service management, and site deployment, supporting over 7,000 team members in 350+ locations.

Your main responsibilities:

• Build a capable, engaged operations team
• Coach leaders and develop talent
• Promote a culture of service excellence
• Lead operational transformation
• Remain actively engaged in infrastructure and operational problem‑solving when required

This role prioritises people, outcomes, and technology.

Job Description

What you’ll lead

A high-performing team

• Coach and inspire a blended onshore/offshore group
• Clarify roles and expectations
• Encourage ownership and continuous improvement
• Guide change with empathy and purpose

Operational excellence

• Set standards for service desk, infrastructure, and deployment
• Advance proactive, automated operations
• Deliver consistent support for retail and clinical sites
• Scale technology for new locations

Strong relationships

• Act as a trusted partner to senior business leaders
• Communicate effectively with non-technical stakeholders
• Manage vendors and partners responsibly

Leadership at the table

• Shape operations strategy as part of the IT Senior Leadership Team
• Represent operations in executive discussions
• Balance resilience, cost, experience, and growth

Qualifications

Lead with purpose. Deliver at scale. Get hands‑on when it counts.

You’re a results‑driven technology leader who thrives at the intersection of strategy, people leadership, and execution. You build trusted relationships across complex stakeholder groups, enjoy solving real business problems, and are comfortable rolling up your sleeves to unblock issues or drive critical outcomes when needed.

You take pride in building high‑performing, resilient teams—coaching leaders, developing capability, and setting clear expectations—while running dependable, modern technology operations in fast‑paced, ambiguous environments.

What you bring:

• 5+ years’ experience in senior technology leadership roles, with accountability for technology operations, service delivery, applications, and project portfolios
• A strong track record of coaching, developing, and leading teams, creating a culture of accountability, ownership, and continuous improvement
• Solid grounding in ITIL‑aligned service management, Agile / SDLC delivery, and modern operating models
• Proven supplier and partner management across integrated, multi‑vendor environments
• Experience operating in large, complex, multi‑site organisations (e.g. retail, healthcare, FMCG, or technology services)
• The credibility to lead strategically, with the judgement and willingness to step into technical detail or execution when situations demand it

Additional Information

Your leadership style

• People‑first, but technically credible — you understand the detail and earn respect through expertise
• Comfortable diving into complex infrastructure, network, or service issues when the situation demands it
• Sets direction and standards, but doesn’t hesitate to roll up sleeves alongside the team during critical moments

You care about how work gets done, not just the outcomes.

Why join us?

• Leadership impact – Influence culture, capability, and results
• Supported transformation – Executive backing for modernization
• Purpose-driven organization – Meaningful work
• Modern technology stack – Azure, ServiceNow, SaaS platforms
• Flexible hybrid working – Sydney-based

If you’re a people-focused technology leader ready to build something lasting, we’d like to connect with you.

At Greencross, we also offer a range of benefits, including:

• Competitive salary and performance-based incentives
• Comprehensive training and ongoing professional development opportunities
• A supportive and pet-friendly work environment
• Access to pet wellness resources and services, as well as company discounts across Petbarn and Greencross Vets
• Our commitment to giving back to the community through the Petbarn Foundation

Apply Today!

Why join?
This is a pivotal leadership role where you’ll shape the future of technology operations, grow capable leaders, balance transformation with operational excellence, and have a real impact across a national footprint.

If you’re a leader who develops people, owns outcomes, and believes great technology operations start with great teams we’d love to talk.

Click ‘Apply Now’ and submit your resume and cover letter.

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