Customer Support (English Speakers)

tradequo· Customer Support -Malaysia
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📍 Hybrid📍 Kuala Lumpur, MalaysiaFull Time

About this role

About the Role: 
At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Kuala Lumpur, Malaysia and become part of a culture that values your contributions and nurtures your professional growth. 


Your role at TradeQuo: 
We are seeking a Customer Support (English Speakers) with a passion for providing exceptional customer service. 


You will: 

  • Provide customer service to clients via live chat, phone call, and email;
  • Keep clients updated on the status of their requests, providing clear and concise communication;
  • Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
  • Ensure compliance with market-specific regulatory requirements;
  • Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
  • Prepare and interpret reports and documentation.
  • Attend company seminars to stay up to date with the company's business functions and roles.
  • Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
  • Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
  • Undertake other ad hoc tasks assigned by the manager. 


What makes you a great fit:  

  • Minimum 1 year experience in Customer Service
  • Fluent in English is required
  • Customer-focused and dedicated to providing exceptional service
  • Strong ability to communicate effectively
  • Proficient in troubleshooting and multitasking
  • Self-motivated and reliable with a proven track record of meeting and exceeding expectations
  • Can-do attitude and a willingness to learn.

Frequently Asked Questions

Is the salary disclosed for the Customer Support (English Speakers) position at tradequo?
The salary for this Customer Support (English Speakers) role at tradequo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support (English Speakers) position at tradequo located?
This Customer Support (English Speakers) role at tradequo is based in Hybrid, Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support (English Speakers) role at tradequo full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support (English Speakers) role in the Customer Support -Malaysia department at tradequo.
Which team or department does the Customer Support (English Speakers) at tradequo belong to?
This Customer Support (English Speakers) position is part of the Customer Support -Malaysia department at tradequo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support (English Speakers) position at tradequo?
Click the "Apply Now" button on this page. You will be redirected to tradequo's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support (English Speakers) job at tradequo posted?
This Customer Support (English Speakers) position at tradequo was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support (English Speakers)
tradequo
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