Panel Support Specialist [Panel Relations Coordinator II]

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Panel Operations & Participant Engagement:

• Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
• Act as the primary point of contact for research participants, ensuring a high level of customer service.
• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
• Identify and escalate process improvement opportunities and potential risks related to panel management.
• Ensure compliance with market and legal requirements for panel operations.
• Work closely with local and international teams to ensure smooth panel operations.

Digital Media Operations & Data Quality Management:

• Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
• Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
• Work with global teams to implement improvements in digital data collection and processing.
• Understand and apply digital metering technology to enhance audience measurement processes (training provided).

Qualifications

• A university degree or equivalent experience.
• 2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies.
• Time Zone Flexibility: Willing to work in the US time zones (ET/CT/PT) and Five days Onsite.
• Language: Fluent in English with excellent verbal and written communication skills.
• Technical Skills: Confident in using computers and office applications (Microsoft Office/Google Suite).
• Analytical Abilities: Strong attention to detail with the ability to identify patterns and trends in data.
• Interpersonal Skills: Friendly, open, and a strong team player with a customer-focused mindset.
• Initiative: Self-starter with the ability to work independently and proactively suggest improvements.
• Industry Knowledge: Interest in media, market research, and digital developments.
• Tool proficiencies: Google suite, Microsoft suite. 

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.