Head of Claims Recovery & Support Services

Company Description

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
• Newly created opportunity open across Sydney, Melbourne or Brisbane

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. 

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be. 

Job Description

At TAL, the Head of Recovery Support plays a pivotal role in shaping a market‑leading recovery approach that genuinely improves the lives of customers when they need it most. By bringing together innovation, insight and collaboration, this role helps strengthen how we support people to recover, return to health and regain independence. Leading with purpose, it contributes to TAL’s mission of being there for Australians through life’s challenges—delivering meaningful outcomes for customers, partners and communities while redefining what great recovery support can look like.

In this role you will:

• Lead and execute a market‑leading Recovery strategy that elevates TAL’s Health for Life proposition and customer impact
• Orchestrate strategic partnerships to deliver innovative, outcome‑driven recovery solutions at scale
• Harness data‑led insights to continuously enhance customer outcomes and shape enterprise decision‑making
• Establish robust performance frameworks to maximise program effectiveness, ROI and partner accountability
• Position TAL as an industry leader through thought leadership, external engagement and innovation in recovery support
• Drive enterprise integration of recovery services within claims to enable seamless, high‑quality customer experiences

Qualifications

• Experience leading enterprise-level strategic programs, including digital initiatives, to deliver scalable and future-ready solutions
• Strong knowledge of Life Insurance and claims, or transferable expertise from health or rehabilitation sectors
• Confident people leader who builds high‑performing, purpose‑driven teams
• Partner collaboratively to build trusted relationships and deliver integrated, end‑to‑end solutions
• Communicate with impact, using insights and thought leadership to build credibility internally and externally
• Demonstrate commercial and strategic thinking, balancing innovation with accountability to deliver meaningful results

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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