Legal Technical Specialist

Company Description

Why Join Us?

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.  

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.  

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

The Legal Technical Specialist plays a key role in ensuring TAL delivers fair, timely and well‑reasoned outcomes for members across Income Protection, Life and TPD claims. By combining legal expertise with a deep understanding of policy and regulatory expectations, this role strengthens the quality of our decision‑making and written communications, particularly through clear, empathetic procedural fairness and decline letters. It’s a role that directly supports TAL’s commitment to doing what’s right for our customers, helping safeguard consistency, transparency and trust in every claims experience.

In This Role You Will:

• Produce clear, legally sound and empathetic adverse decision correspondence that supports fair and transparent outcomes.
• Ensure all written decisions align with policy terms, legislation and industry standards to uphold compliance and consistency.
• Uplift team capability by coaching consultants in high‑quality legal drafting and effective written communication.
• Deliver targeted training that strengthens understanding of procedural fairness and improves decision‑making quality.
• Maintain strong legal and regulatory awareness to enhance the accuracy and integrity of claims decisions.
• Champion best‑practice claims handling to reinforce TAL’s commitment to fairness, customer care and regulatory excellence.

Qualifications

• Strong ability to draft clear, structured and legally sound written communications.
• Confident in interpreting policy terms and applying sound reasoning to complex situations.
• Solid understanding of life insurance law and key regulatory obligations, or a willingness to build this capability.
• Skilled in providing constructive coaching that helps others grow their drafting and decision‑making skills.
• Able to balance competing priorities while maintaining care, accuracy and professionalism.
• Committed to fair, customer‑centred outcomes and collaborative ways of working.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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