Key Account Manager, Asia-Pacific & Middle East

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji - day and night.

Job Description

This role will oversee and support our hospitality clients across the Asia Pacific and Middle East regions. This is a strategic, client-focused role dedicated to building strong partnerships, ensuring seamless adoption of our technology solutions, and driving client success at scale.

The position emphasizes account management, operational excellence and long-term retention. Required to work in a highly collaborative environment with exposure to international stakeholders and cross-functional teams, serving as a trusted advisor to some of the world’s leading hospitality brands.

Key Responsibilities

• Global & Regional Account Support
  • Serve as the primary point of contact for multinational hospitality groups, regional chains, and flagship properties.
  • Coordinate account strategies across regions to ensure consistent service delivery and alignment with global objectives.
  • Manage complex account structures, balancing local needs with global priorities.
• Client Relationship Management
  • Build trusted partnerships with senior stakeholders in Corporate Offices
  • Conduct regular executive business reviews to track performance and satisfaction.
  • Act as a strategic advisor, helping clients leverage technology to enhance guest experiences and operational efficiency.
• Technology Adoption & Enablement
  • Guide clients through onboarding, training, and best practices for our hospitality solutions.
  • Ensure smooth integration across multiple properties and regions.
  • Collaborate with product and support teams to resolve technical challenges quickly.
• Client Success & Retention
  • Monitor account health metrics across global portfolios.
  • Proactively identify risks and implement mitigation strategies.
  • Drive initiatives that improve efficiency, guest satisfaction, and brand consistency.
• Insights & Reporting
  • Provide consolidated reporting on account performance on regular basis.
  • Share client feedback with product and operation teams to influence roadmap decisions.
  • Deliver actionable insights to internal stakeholders for continuous improvements.

Qualifications

• Proven experience in account management or customer success, ideally with global or regional accounts.
• Background in hospitality technology or hospitality operations strongly preferred.
• Exceptional communication and relationship-building skills across diverse cultures and geographies.
• Ability to manage complex, multi-region accounts with varying needs.
• Tech-savvy with the ability to translate technical solutions into business value.

Additional Information

Interested?

We look forward to your application, including your possible starting date and salary expectations.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.