Service Operation Analyst

Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Shiji ReviewPro, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.

Job Description

• Organize and update data within the system.
• Data quality check.
• Identify and suggest possible system enhancements.
• Meet tasks deadlines.
• Interact with all departments necessary within the organization to resolve tasks in a timely and Professional manner.
• Drive agreed outcomes.
• Maintain agreed internal service levels.
• Update all internal systems to properly track task performance.
• Track and report issues related to the tasks.
• Process all data with quality and professionalism.
• Complete and achieve all other assigned goals in relation to the position.

Qualifications

• High level of organizational skills with the ability to work well under pressure and manage client expectations.
• Innovative problem-solving methods to help our customers improve their systems.
• Proactivity.
• Ability to work in a team.
• The curiosity to learn about our product and its structures.

Nice to have: 

• Good knowledge of Chinese language 

Additional Information

• Contract Of Employment
• All Necessary Equipment Such As Laptop, Additional Monitor And Other Accessories
• Free English Lessons
• Flexible Working Hours
• Company Parties And Social Activities
• Friendly, Motivated, And Talented Multicultural Team

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o.  for the needs of future recruitment.