Supervisor, Guest Service

villagroup· Front Office
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📍 BAA ATOLL📍 Royal Island Resort & Spa📍 Royal Island Resort & Spa, BAA ATOLL, Maldives📍 mvFull time

About this role

Company Description

Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.

Job Description

Ensuring exceptional customer service for guests. A Front Office Supervisor ensures the smooth operations of all guest services. They train and supervise staff, set work schedules, and provide feedback to team members. In addition, Front Office Supervisors have a keen eye for detail that enables them to identify any areas in need of improvement in relation to customer satisfaction. They must also adhere to safety standards and regulations to ensure the safety and well-being of all guests. Front Office Supervisors need to have excellent communication and problem-solving skills, and be able to handle difficult situations calmly and professionally. 

  • Welcome guests and provide excellent customer service
  • Supervise and oversee the performance of front desk and guest service agents
  • Ensure timely and accurate check-in and check-out for guests
  • Address guest inquiries and complaints promptly and professionally
  • Train new staff members on company policies and procedures
  • Monitor and manage room reservations and availability
  • Prepare daily reports and perform administrative tasks
  • Handle cash and credit card transactions, and balance cash drawer
  • Foster a positive work environment and lead by example
  • Maintain a clean and organized lobby and public area.

Qualifications

Degree in Hospitality or a related field, as well as several years of experience in customer service management.

Additional Information

 

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Frequently Asked Questions

Is the salary disclosed for the Supervisor, Guest Service position at villagroup?
The salary for this Supervisor, Guest Service role at villagroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Guest Service position at villagroup located?
This Supervisor, Guest Service role at villagroup is based in BAA ATOLL, Royal Island Resort & Spa, Royal Island Resort & Spa, BAA ATOLL, Maldives, mv. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor, Guest Service role at villagroup full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor, Guest Service role in the Front Office department at villagroup.
Which team or department does the Supervisor, Guest Service at villagroup belong to?
This Supervisor, Guest Service position is part of the Front Office department at villagroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor, Guest Service position at villagroup?
Click the "Apply Now" button on this page. You will be redirected to villagroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Supervisor, Guest Service job at villagroup posted?
This Supervisor, Guest Service position at villagroup was posted on Mar 19, 2025. Apply as soon as possible — early applications are often reviewed first.
Supervisor, Guest Service
villagroup
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