Call Handler

unitedinfrastructure
Apply Now ↗
📍 England📍 Thame📍 Thame, England, United Kingdom📍 gbFull time

About this role

Company Description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.  

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.  

Our company is split into two business areas:  

Utility Infrastructure –  

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.   

Social Infrastructure -  

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance

Job Description

About the Role
We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

  • Handling inbound calls from clients and tenants

  • Providing updates on ongoing repairs

  • Booking new appointments and adjusting existing visits

  • Delivering accurate company information and guidance

  • Managing communications via phone, email, and internal systems

  • Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

Qualifications

  • Previous experience in inbound call handling or a customer service role

  • Strong communication skills with a professional and approachable manner

  • Ability to remain calm and resilient in a busy environment

  • Efficient, organised, and able to manage multiple tasks

  • A reliable team player who supports colleagues and contributes to a positive working environment

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Call Handler position at unitedinfrastructure?
The salary for this Call Handler role at unitedinfrastructure is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Handler position at unitedinfrastructure located?
This Call Handler role at unitedinfrastructure is based in England, Thame, Thame, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Handler role at unitedinfrastructure full-time or part-time?
This is listed as a Full time position. It is posted as a Call Handler role at unitedinfrastructure.
How do I apply for the Call Handler position at unitedinfrastructure?
Click the "Apply Now" button on this page. You will be redirected to unitedinfrastructure's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Handler job at unitedinfrastructure posted?
This Call Handler position at unitedinfrastructure was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Handler
unitedinfrastructure
Apply for this role ↗

You'll be redirected to unitedinfrastructure's official application page on SmartRecruiters.