Support Officer

Who we are

Teroxx is a digital assets boutique, specializing in digital assets management and blockchain-based solutions. We focus on offering tailored, secure, and transparent services to both private and corporate clients in the cryptocurrency sector. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust.

About the Role

We are looking for an experienced and highly motivated Support Officer to join our team based in our Athens, Greece office. 

As a Support Officer, you will serve as the first point of contact for our users, providing assistance with inquiries, technical issues, and general support related to our digital assets platform. You will play a key role in ensuring a positive user experience while maintaining the highest standards of accuracy and professionalism.

Key Responsibilities:

• Undertake customer profile checks and handle management tasks.
• Monitor support systems and escalate issues as needed.
• Support internal teams with operational or system-related queries.
• Maintain and update internal records and databases.
• Oversee and manage support emails, live chats and manual order processes.
• Collaborate with the Head of Support and operations teams for system improvements.

Skills & Qualifications:

• Strong attention to detail and organizational skills.
• Proficiency in office software and backend tools (e.g., CRM systems).
• Good communication and problem-solving skills.
• Ability to work independently and handle sensitive information.

Requirements:

• Backend/Backoffice experience in the financial services is a must
• Interest or basic knowledge of crypto assets is a plus, but not required
• Familiarity with ticketing and support systems
• Native-level fluency in German (C2) and business-level English

Schedule:

This position operates within a 24-hour shift environment. Employees will be required to work in rotating shifts, including day, and night shifts. The working hours and shifts are subject to change based on operational needs and requirements. Flexibility and reliability are essential. 

Working shifts:

06:00-15:00
11:00-20:00
14:00-23:00

22:00-06:00 (Work from home)

Why Join Us:

• Be a part of a cutting-edge fintech/digital assets company with a clear mission and vision.
• Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company.
• Opportunities for professional growth and career advancement within a rapidly evolving industry.
• Attractive Compensation Package – Competitive salary aligned with experience and market standards
• Supportive & Collaborative Culture – Work in a friendly, team-oriented environment
• Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity
• Flexible Work Model and Working hours, this position follows a rotational shift pattern. The role operates under a hybrid model, combining remote and on-site work.
• Strong Team Ethos – Be part of a motivated team that values cooperation and shared success
  
  

Teroxx’s standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Teroxx will only ask applicants to disclose further information and/or documentation when a conditional job offer is made. 

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Personal Data Privacy Policy at https://teroxx.com/legal/privacy-policy  for details on how we handle personal information relating to job applicants.