Customer Service Representatives (9 month Fixed-term)

Company Description

Come make an impact!
This is your chance to step into a high-performing contact centre and make a real difference from day one.

We’re on the lookout for good humans to join us as Customer Service Representatives on a 9-month fixed term, supporting our team through an exciting period of change, with multiple roles available.

Our Masterton office is part of Meridian Energy, the largest producer of renewable electricity in Aotearoa, delivering contact centre services for Powershop Australia through our partnership with Shell Energy — combining global backing with a smarter, more customer-led way of doing energy.

Powershop offers something different — a smarter, more customer-led energy experience — and our Contact Centre team plays a big part in bringing that to life every day.

Our site is a bit of a local legend — a tight-knit team where word gets around. We’re known for being a genuinely great place to work, with a team that backs each other and gets stuck in.

Job Description

This is a busy period for the team, and we need smart, hard-working people who can provide support where it’s needed most. We’re looking for people who can work confidently, adapt quickly, and help the wider team while others get up to speed. It’s a hands-on role — not one where you’ll be sitting on the sidelines — with the training and support you need to make a strong start.

Potential completion bonus payment on completion (eligibility criteria apply).

Mō te tūranga | What you’ll be doing  

• Supporting customers across phone, email, and digital channels 
• Helping customers understand their accounts, usage, and bills
• Resolving queries with confidence and accuracy
• Working at pace in a busy, ever-changing environment
• Providing support during a key period of change

A few more important details - Our contact centre operates Monday to Friday, between 10.00am and 9.00pm. For this role, shifts are likely to sit between 10.30am and 7.30pm; however, flexibility is required across the wider business hours. This is a full-time position working a rotational roster (i.e. no set shifts).

If/when you’re assigned to work an 8-hour shift that finishes at or after 7pm, additional evening payments may be available (if claimed), on top of your normal pay.

As your role is in a part of the business that serves the Australian market, you may be required to observe the public holidays of Australia instead of one or more NZ public holidays

You’ll be required to complete standard contact centre relevant online testing, which can be done from home.

All standard pre-employment checks will also be applicable.

He aha koe i hono mai ai ki a mātou? | Why join us?   

We see energy as mauri the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga, caring for the environment and future generations while empowering communities to flourish. 

We’re a team that believes in being in the waka together supporting each other, celebrating our wins, and learning from our challenges. You’ll be encouraged to show tū maia, to be bold, curious, and authentic in your mahi, and to practice rangatiratanga by leading with integrity and purpose, no matter your role. 

We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are, and welcome applications from people of all backgrounds and experiences, including individuals with disabilities, diverse health needs, and those who identify as neurodiverse, because we believe our differences make us stronger. We believe that fun is good for you, and we make sure that our office vibe reflects that.  

Qualifications

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring

• Proven customer service experience (contact centre preferred)
• Confidence handling a wide range of customer interactions
• Ability to learn quickly and work independently
• Strong attention to detail and problem-solving skills
• A team mindset and willingness to roll your sleeves up

Additional Information

Tono mai ināianei tonu | Apply now     

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!    

To view the full Position Description please click here. We’re not necessarily looking for someone who ticks all the boxes, so if you think you have what it takes but don't meet every requirement in the PD, we encourage you to apply!  

If you have any general enquiries, please email careers@meridianenergy.co.nz and one of our team will get back to you. We're committed to being accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help.   

This role is based in Masterton only.

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