OTA Senior Manager (F/M/X) - Fixed term Maternity leave cover

Company Description

Join Accor, pioneering the hospitality of tomorrow. 

We are a world-leading hospitality group, a team of over 360,000 dedicated to the art of welcome. We have been designing new ways of experiencing the world for over 50 years. 

Job Description

1. Strategy & Budget Steering

• Define and steer the ENA OTA strategic roadmap, ensuring alignment with Accor’s distribution vision and the framework set by the Global OTA team

• Consolidate and oversee the ENA OTA budget, surfacing regional insights and business opportunities to guide strategic and investment decisions

2. Commercial Enablement

• Drive hotel adoption of key OTA levers across ENA

• Leverage best-in-class OTA practices across ENA to elevate hotel performance and consistency across ENA

• Orchestrate hotel engagement, including the hotels solicitation and rollout of new features, commercial levers, business opportunities, and/or new OTA

• Design and deploy commercial campaigns across ENA to strengthen OTA performance

• Identify, prioritize, and escalate regional and hotel needs to influence partner roadmaps and internal stakeholders -especially the Global OTA team

3. Coordination, Performance Steering & Consolidation

• Coordinate seamlessly with the ENA regional markets teams, the Global OTA team, OTA account managers, and key OTA partners to ensure cohesive execution

• Consolidate regional trends, performance insights, and market intelligence to support agile data-driven decision-making

• Monitor KPIs, diagnose performance gaps, and recommend targeted actions. • Ensure operational consistency and alignment across ENA

4. Communication & Operational Support

• Deliver clear, structured, and actionable communication to hotels and regional stakeholders on OTA priorities, opportunities and updates

• Provide expert guidance on OTA topics and oversee the resolution of escalated issues in partnership with Service Now, OTA account managers, OTA partners & regional markets teams

• Develop and disseminate toolkits, guidelines, and best practices to empower operations

• Foster knowledge-sharing and maintain strong alignment across ENA

Qualifications

5+ years’ experience in eCommerce, Distribution or Revenue Management, with solid expertise in OTA management and cross-functional coordination across markets

Organized & structured

Excellent communication and stakeholders management

Fluent in English

Business acumen

Thrives in multicultural environment

Additional Information