General Manager - Mercure Hai Phong

Company Description

Mercure Hai Phong – the first international hotel managed by Accor Group in Hai Phong, Vietnam. Located in the heart of the city, Mercure Hai Phong facilitates your discovery in one of our 176 stylish guest rooms and 57 fully equipped serviced apartments featuring signature standard.

The hotel is also one of the most recommended dining and event destinations with restaurants and bars, private dining options from ballrooms to rooftop cocktail parties.

We are proud to offer genuine and authentic experience with locally inspired decorations and cuisines of Hai Phong. Indulge in luxury at our grand hotel with an elevated perspective and stunning 360-degree panoramic views, our promise to you is an unforgettable experience.

Job Description

Key Responsibilities:

Financial Management:

* Analyze monthly P&L and financial reports, identifying deviations from business plan goals and reporting findings to Owners Operations;

* Develop, implement and manage operational department goals; conduct daily management briefings on key activities:

- Ensure compliance with corporate audits, health and safety regulations and statutory requirement;

- Evaluate guest needs, guest mix and competitive positioning; recommend appropriate service and operational changes;

- Anticipate and address guest issues through proactive processes that promote satisfaction;

- Represent the Brand credibly to the market, guests and heartists; personally welcome key accounts and patrons;

- Maintain positive owner relations through appropriate and timely communications with the Owner's representative;

Team Management:

* Manage team performance, conduct evaluations and address performance issues within operational departments;

* Train, develop and coach team members; identify and nurture high-potential staff for advancement;

* Monitor team performance, professionalism and attitude on a continuous basis

Qualifications

* A minimum of 5 years of experience as a General Manager in a premium or midscale hotel, preferably within Vietnam;

* Proven ability to drive a dynamic team with enabling and collaborative leadership style;

* Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services;

* Proficiency in English and Bachelor degree are required.

Additional Information

* Employee benefit card offering discounted rates at Accor hotels worldwide;

* Develop your talent through Accor’s learning programs;

* Opportunity to grow within your property and across the world;

* Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.