Passenger Relations Officer - Lounge

accorcorpo
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📍 Singapore📍 Singapore, , Singapore📍 sgFull time

About this role

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

 

Job Description

Accor is in a partnership with one of the world’s leading airlines to manage lounge operations at Changi Airport. We are seeking Passenger Relations Officers to join our team. In this role, you will be responsible for:

  • Delivering exceptional customer service by ensuring guests enjoy a comfortable and memorable lounge experience, while assisting with enquiries, special requests, and the resolution of any concerns.
  • Supporting daily lounge operations, maintaining high standards of cleanliness, comfort, and availability of amenities including food, beverages, and seating.
  • Assisting passengers with lounge access and VIP services, addressing individual needs with professionalism and creating a calm, welcoming atmosphere.
  • Monitoring guest feedback and collaborating with lounge teams to enhance service quality, while adhering to all safety and security protocols to ensure smooth and efficient lounge operations.

Qualifications

  • Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
  • Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
  • Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
  • Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.

Additional Information

Our culture of inclusion welcomes everyone regardless of race, gender and background.

Frequently Asked Questions

Is the salary disclosed for the Passenger Relations Officer - Lounge position at accorcorpo?
The salary for this Passenger Relations Officer - Lounge role at accorcorpo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Passenger Relations Officer - Lounge position at accorcorpo located?
This Passenger Relations Officer - Lounge role at accorcorpo is based in Singapore, Singapore, , Singapore, sg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Passenger Relations Officer - Lounge role at accorcorpo full-time or part-time?
This is listed as a Full time position. It is posted as a Passenger Relations Officer - Lounge role at accorcorpo.
How do I apply for the Passenger Relations Officer - Lounge position at accorcorpo?
Click the "Apply Now" button on this page. You will be redirected to accorcorpo's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Passenger Relations Officer - Lounge job at accorcorpo posted?
This Passenger Relations Officer - Lounge position at accorcorpo was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Passenger Relations Officer - Lounge
accorcorpo
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