Cloud Engineer (SRE)

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a senior cloud engineer to ensure the reliability, scalability, and performance of our cloud infrastructure. This role combines software engineering skills with cloud operations expertise, focusing on automation, monitoring, incident response, and performance optimization across AWS services. 

• Ensure Availability & Reliability:  Maintain highly available and resilient cloud infrastructure, meeting agreed SLO targets.
• Monitoring & Alerting:  configure, and optimize monitoring solutions to detect anomalies early and maintain system health.
• Performance Optimization: Analyze and tune system performance, networking, and workloads to improve efficiency and reduce operational costs.
• Incident Response & Change Request: Respond to infrastructure incidents, perform root cause analysis, and implement permanent preventative solutions.  Perform change request.
• Collaboration with DevOps & Development Teams: Partner with ACP Platform teams, contribute to product design, and provide operation feedback to ensure seamless service delivery and support operations.
• Disaster Recovery & Resilience Engineering: Lead and ensure backup, replication, and failover plans across AWS regions for business continuity are well maintain and tested.
• Postmortem & Continuous Improvement: Document incidents, update runbooks, and improve processes based on lessons learned.
• Automation:  Build self-healing systems and automated remediation workflows to reduce manual intervention
• Capacity Planning:  Forecast and optimize AWS resources to handle traffic spikes using Auto Scaling and Load Balancing.
• Security & Compliance:  Follow security best practice and compliance with Accor security standards.
• Infrastructure-as-Code (IaC): maintain IaC using tools Terraform , CloudFormation , or AWS CDK to deploy and manage AWS resources.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 5+ years of experience in cloud operations, and 2+ years in SRE role is mandatory
• AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or similar certifications is preferred.
• Fluent in English communication 
• Strong knowledge of cloud platforms (AWS) and services.
• Proficient in cloud monitoring and observability tools.
• Excellent problem-solving and analytical
• Excellent communication and teamwork skills
• Familiar with CI/CD, Terraform and Git
• Solid understanding of container orchestration Kubernetes or EKS
• Strong focus on optimizing system efficiency and cloud costs

Additional Information

• This position is based in Bangkok

• The role involves global collaboration, requiring flexibility to accommodate time zone differences.