PC Support Technician

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

Job Description

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team.

• U.S. citizen with an active secret clearance
• Non-remote (relocation incentive available)

The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB). The PC Support Technician provides technical support to staff by installing, maintaining, and troubleshooting hardware, software, and peripherals, ensuring the seamless operation of our government IT systems. This position works directly with the Network Services Supervisor and IT Manager to ensure ACC technologies remain secure, functional, and up-to-date while also assisting with systems upgrades, documentation, and equipment deployment.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
• Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.
• Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
• Install and configure network interfaces and internet connections.
• Diagnose network cable and configuration problems.  
• Coordinate support with the local Network Enterprise Center.
• Services support tickets for Training Management Directorate (TMD) users.
• Implement and design an organization-wide set of standards for future and existing information systems.
• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• U.S. citizen with an active DoW secret clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, GICSP, GSEC, SSCP, etc.).
• Two (2+) years in a PC Support Technician role or relevant field.
• Experience installing, configuring, troubleshooting, and supporting PC/server hardware and software.
• Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
• Proficient in providing help desk support, identifying technical issues, and offering temporary solutions.
• Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
• Windows workstation systems administration training.
• Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.

Preferred:

• Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• Proficiency with Microsoft Office products. 
• Experience supporting a Network Enterprise Center and managing support tickets for TMD users.
• Experience working in a Department of Defense (DoD) environment.
• Experience creating and modifying documentation for technical processes and procedures. 
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.