Help Desk Coordinator

williston· Technology
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📍 Easthampton, Massachusetts, United StatesFull Time

About this role

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School’s Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime during peak periods. Vacation, personal, holiday and sick time.

 

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work closely with end users and will also aid the school’s technical/computer professionals in the ongoing maintenance and installation of classroom and other hardware.

 

The successful candidate should possess proven technical knowledge and have two to three years’ experience, preferably in an educational setting. Technology requirements are as follows:
All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships; Develop and implement help desk policies, procedures, and best practices; Configure and image computers for users; Communicate effectively with peers, users, and all management levels; Stay up to date with advancements in technology and propose improvements to existing systems; Ensure compliance with privacy and data protection policies. A complete job description is available.

 

The qualified individual needs to be committed, detail-oriented, and able to prioritize tasking.  Must possess excellent verbal, written and communication skills, especially with non-technical community members.  Must be able to work independently and as a team member. Must be able to successfully complete a CORI (Criminal Offender Record Information), SORI (Sex Offender Record Information), general and fingerprint-based background checks.

 

Qualified / interested candidates may submit letters of interest, resume, and references to Will Short Director of Information Technology Services. Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and holidays. Non-smoking campus. EOE

Frequently Asked Questions

Is the salary disclosed for the Help Desk Coordinator position at williston?
The salary for this Help Desk Coordinator role at williston is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Coordinator position at williston located?
This Help Desk Coordinator role at williston is based in Easthampton, Massachusetts, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Coordinator role at williston full-time or part-time?
This is listed as a Full Time position. It is posted as a Help Desk Coordinator role in the Technology department at williston.
Which team or department does the Help Desk Coordinator at williston belong to?
This Help Desk Coordinator position is part of the Technology department at williston. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk Coordinator position at williston?
Click the "Apply Now" button on this page. You will be redirected to williston's official application portal hosted on bamboohr where you can submit your application directly.
When was the Help Desk Coordinator job at williston posted?
This Help Desk Coordinator position at williston was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Coordinator
williston
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