Customer Service Manager

Company Description

Job Description

£33,500 plus great benefits!

Requirement any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs)

Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company. We’re growing across the country and aiming to be the absolute best in our industry. So join us as a Customer Service Manager and take your career to the next level. 

A satisfying role 

We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams.

Act as a liaison across teams to ensure root causes of customer delivery issues are resolved. Ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions.  Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching. 

What you bring to the mix 

With strong commercial awareness and the ability to motivate everyone to achieve targets, you have everything it takes to succeed with us: 

• Analytical thinking and the ability to create data-driven change plans  
• Experience coaching a team, and people management, driving performance across multiple sites 
• Extensive experience balancing operational needs, customer and commercial expectations  
• The ability to manage change within a team and influence others  
• Multiple stakeholder management skills that drive a culture of two-way feedback 
• A focus on continuous improvement and using data insights, trends, and team input to improve processes  
• Experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce).
• Foodservice operational experience desirable

Bags of benefits 

We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too. 

 Tempted to join the team? Apply today! 

Qualifications

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. 

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!