Help Desk Analyst Tier 1

usm2
Apply Now ↗
📍 Baltimore📍 Baltimore, MD, United States📍 MD📍 usContract

About this role

Company Description

Businesses face challenges every day building responsive and agile IT capabilities to grow and stay ahead. Since everyone has access to the same tools, your competitive advantage directly depends on how you apply technology – on the people leading, supporting and optimizing your IT initiatives. USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to sustain a truly competitive advantage in this fast-moving environment. USM has offices throughout the US and offshore delivery centers in India. USM is a certified Minority Business Enterprise and is a CMMi Level 3 Organization.

USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and most recently was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area – Washington Business Journal (2016).

Job Description

Job description:


  • Captures user requirements to create reports using SQL or business intelligence applications. 
  • Designs, develops and tests, and delivers quality reports. 
  • Serves as primary point of contact for all users in a help desk environment. 
  • Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports. 
  • Monitors daily production of data file loads. 
  • Performs data quality analysis and identifies approaches for improving data quality. 
  • Supports project personal in resolving complex problems. 
  • Working knowledge of SDLC and associated processes

Specific Experience:

 


Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. 

General Experience:  2 years relevant experience preferred

Education: Bachelor of Science in related field or equivalent years of experience

Qualifications

Additional Information

If you are interested in the below position please forward your profile to mohammedm@usmsystems(dot)com or call me on 703-880-2641.

Frequently Asked Questions

Is the salary disclosed for the Help Desk Analyst Tier 1 position at usm2?
The salary for this Help Desk Analyst Tier 1 role at usm2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Analyst Tier 1 position at usm2 located?
This Help Desk Analyst Tier 1 role at usm2 is based in Baltimore, Baltimore, MD, United States, MD, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Analyst Tier 1 role at usm2 full-time or part-time?
This is listed as a Contract position. It is posted as a Help Desk Analyst Tier 1 role at usm2.
How do I apply for the Help Desk Analyst Tier 1 position at usm2?
Click the "Apply Now" button on this page. You will be redirected to usm2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Analyst Tier 1 job at usm2 posted?
This Help Desk Analyst Tier 1 position at usm2 was posted on Oct 17, 2016. Apply as soon as possible — early applications are often reviewed first.
Help Desk Analyst Tier 1
usm2
Apply for this role ↗

You'll be redirected to usm2's official application page on SmartRecruiters.