Solution Delivery Executive (Project & Operations) (Thailand)

Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of smart mobility!

SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, and Sydney, focusing on Last One Mile and Low Ridership use cases. Having deployed in 7 countries, we also look at solving multiple mobility challenges, one of which includes optimizing employee transport for large corporations to bring higher convenience for their staff and reduce costs through greater efficiencies. We are reimagining how people move in the future.

As part of our expansion plans, we’re looking for a Project & Operations (Solution Delivery Executive) to join our Thailand Solution Delivery Team.. The individual’s  #1 priority is to ensure smooth project and operations management of employee or public transportation solutions.

Responsibilities

• Provides leadership to the project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods

• Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility

• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project

• Capable of managing day-to-day operational aspects of an entire project lifecycle

• Liaise with relevant stakeholders to provision development and deployment activities

• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements

• Resource management

• Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations

• Manage key stakeholder relationships with clients, participating companies, bus operators and other partners

• Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects

• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations

• Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have

• Create and setup service sessions on SWAT’s cool operation interface

• Key focus on project related operations, training and testing related tasks as required

• Other ad-hoc duties as assigned on a day to day basis

Desired Skills:

• Strong communication skills; confidence to speak with clients, operators and users  and explain the product

• Loves autonomy and independence – able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment

• Loves challenges

• Team player - able to pick up the slack to ensure the smooth running of operations

• Fast learner and technologically savvy, able to pick up new monitoring tools quickly

• Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure

• Passionate about customer success

• Street smart and thinks fast on your feet

• Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day

• Ability to prioritize, be responsible and VERY hands on. This is relevant both on the operation side and on the customer-facing aspects.  

• Quickly able to judge when escalations are required, but decisive to solve most issues independently

Qualifications:

• Preferred location of staff: Bangkok, Thailand

• Bachelor’s degree from a recognized university

• 1-3 years of project management experience delivering customized solution and/ or system integration type projects