Field Service Engineer

Company Description

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. JohnCrane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components.

Job Description

Provide specialized on-site technical support for the installation, commissioning, diagnosis, maintenance, and optimization of sealing, lubrication, and filtration systems, ensuring the operational reliability of customer equipment, compliance with safety standards, and value generation through effective technical solutions.

Key Responsibilities

Technical Support

• Perform installation, commissioning, and alignment of mechanical seals and auxiliary systems.
• Diagnose failures in rotating equipment and sealing systems.
• Respond to operational emergencies and unplanned shutdowns.
• Conduct technical inspections on-site and at Service Centers.

Failure Analysis

• Prepare technical reports and root cause analyses (RCA).
• Identify causes of recurring failures and propose solutions.
• Document technical findings and lessons learned.

Maintenance and Reliability

• Perform preventive and corrective maintenance activities.
• Validate installation conditions (alignment, tolerances, vibration).
• Monitor sealing system performance.
• Propose improvements to increase equipment service life (MTBF).

Technical Customer Support

• Provide guidance on seal selection and application.
• Train customer personnel and internal teams on best practices.
• Support equipment startups and critical projects.

Compliance and Safety

• Ensure compliance with standards (API 682, ISO, and internal standards).
• Apply industrial safety procedures.
• Conduct risk assessments prior to each intervention.

Qualifications

• Mechanical, Industrial Engineering, or related field.
• 5+ years of experience.
• Experience in industrial maintenance or field service within process plants.
• Previous work with rotating equipment (pumps, compressors, or agitators).
• Participation in the installation, inspection, or maintenance of mechanical components (ideally mechanical seals or similar equipment).
• Basic knowledge of failure diagnosis and operational troubleshooting.
• Exposure to industrial environments (chemical, petrochemical, mining, food processing, etc.).
• Experience interacting with customers or end users on-site.
• Intermediate to advanced English proficiency.

Knowledge

• Mechanical seal systems (single, dual, cartridge, and component seals).
• API plans (API 682) and auxiliary systems.
• Rotating equipment: pumps, compressors, and agitators.
• Failure analysis methodologies (RCA, RCM).
• Interpretation of mechanical drawings and tolerances.
• Sealing materials and chemical compatibility.
• Basic instrumentation (pressure, temperature, vibration).
• Industrial safety standards.
• Predictive and preventive maintenance practices.

Skills

• Technical troubleshooting and problem-solving skills.
• Customer-oriented mindset and effective communication skills.
• Ability to work under pressure (emergency situations).
• Analytical thinking and results-driven approach.
• Strong organizational and multitasking skills.
• Teamwork and collaboration abilities.
• Ability to deliver training and transfer knowledge effectively.
• Adaptability to different industries and work environments.

Additional Information

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardlessof race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud tobe an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Additional Information

According our mission, vision and Global Policies: Under no circumstances shall Staff be charged any fee or other costs in relation to their recruitment to work at Smiths, whether directly or indirectly. Any recruitment fees shall be paid by Smiths.

Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of Staff’s age before that person starts work at Smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school.