Internal Sales & Service Officer (Maternity Cover)

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

• Govern Order entry process, identify gap and propose improvements for operational excellence.   
• Provide high level of Customer Service through timely response and maintaining quality communication and support.
• Manage Internal and External Stakeholder relationships to ensure support is delivered and maintain Customer satisfaction.
• Drive process improvement for Operational efficiency and System optimization.    
• Liaison with the Operations and other functional team as SPOC to resolve Escalation and Customer complaints in timely manner.
• Administrative of CRM as a Superuser to represent ANZ region and participate in project and UAT where business requires System upgrade and enhancement.

• Support to external sales by ensuring support is delivered in a manner to allow external salesperson to maximise client facing and sales time, including but not limited to attending customer inquiry and responding RFQ and PO and other commercial aspect of JCA business.
• Review Order Book and Forecast on regular basis to meet and exceed Budget and Targets
• Liaison with Operations and other functions to monitor timely deliverables and thrive to achieve OTD target.
• Review Production Planning to ensure timely Product readiness and strategic sourcing where required.

General Functions:

SAP Sales order entry (type 1 and 2 ‘standard’ orders)

• Full contract review carried out prior to acceptance of any order entry in accordance with contract review guidelines and maintenance thereof.
• Customer's clean order entered within one business day or as agreed with sales manager.
• Conversion of SAP Quotation to SAP sales order, maintenance of document flow.
• Review of freight method insuring customer acceptance and communication through appropriate channels.
• Accountability of all commercial aspects of the sales order.
• SAP order acknowledgment output communicated to customer within one business day of order entry.
• Maintenance of records of customer communication.

Qualifications

• A professional knowledge of functional computer skills with common software (Microsoft Office, Windows Explorer) is essential.
• Exposure to sales and marketing of industrial products preferred.
• Ability to understand form and function of mechanical type products including problem solving is ideal.
• Experience in SAP Sales and Distribution is preferred.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)