Director of Ministry Engagement

Job Title: Director of Ministry Engagement

Department: Ministry
Reports to: Senior Director of Ministry

Works closely with: Campus XP, Discipleship, NextGen, Care, Outreach

Status: Full Time, salary exempt, avg 40+ hrs/week. Salary is commensurate with experience. 

Job Summary

The Director of Ministry Systems exists to equip our team to love people the same way God loves us through effective systems, clear data, and actionable insights. This role owns the strategy, health, and utilization of our core platforms and tools to drive engagement, pastoral care, follow-up, and decision-making across all ministries.

This is not an IT role or office admin role. It is a ministry leadership role that turns systems into shepherding tools.

About You

The skills and experience needed to be successful…

You'll thrive with us if you (Desired):

• Ability to leverage systems/data that ministry leaders can easily access and act on.
• Skills in ensuring systems are simple, clean, and aligned across departments.
• Ability to train staff and key leaders to ensure confidence in utilizing tools. .
• Ability to proactively identify:
  • New people to engage, people at risk of disengagement, and next steps for growth
• Passion to utilize data to drive decisions, not just reports.

What we expect you will bring to the table (Required):

• Experience in ministry systems, leveraging technology to help church outreach. 
• Strong interpersonal and communication skills.
• An ability to build teams, cast vision, and empower volunteers.
• Organizational strength: planning, logistics, scheduling, follow-through.
• A commitment to our mission, values, and leadership culture.
• Alignment with Community Church’s theology and approach to serving.

Core Values

These are the values that we live by every day…

Time with God.

            Motto: We run on the Holy Spirit.

Empowering.

            Motto: We build up! 

Accountable.

             Motto: Everyone’s coached.

Mission 1st.

             Motto: We are missional and not positional. 

Over-the-top.

            Motto: We go above & beyond expectations.

Relational.

            Motto: We are a family.

Authentic.

            Motto: We share our struggles.

No matter what!

              Motto: We take risks!

Grateful.

              Motto: We get to do this!

Electrifying.

              Motto: We create the atmosphere.

Responsibilities

This is what you’ll spend the most time on…

• Systems ownership and strategy
  • Pushpay umbrella (Nurture, CCB), Mailchimp, Clearstream, and others, as the organization deems necessary.
• Ensure systems are integrated, clean, and scalable.
• Build workflows that reduce friction in:
  • First-time guest follow-up
  • Serving onboarding
  • Groups engagement
  • Pastoral care tracking

• Data & Insights
  • Build (if needed) and maintain dashboards for:
    • Attendance trends
    • First-time guests (2-4% target)
    • Engagement pathways (serve, groups, giving)
    • At-risk individuals (giving, groups, serving)
    • Translate data into clear insights & next steps
    • Partner with Directors to drive decisions through data.

• Engagement & Care Systems
  • Operationalize “pastoral care at scale” through systems
  • Ensure every person is:
    • Seen, known, and followed up with
  • Build simple, effective follow-up workflows:
    • Text-first communication strategies
    • Staff + key leader ownership clarity
  • Leverage Nurture to track
    • Touchpoints, care needs, engagement signals

• Training & Adoption
  • Train staff and key leaders to:
    • Use systems confidently
    • Interpret dashboards
    • Take action on insights
  • Create simple guides, SOPs, and workflows
  • Drive daily/weekly usage rhythms across staff.

• Data Integrity & Administration
  • Maintain clean, accurate records across all systems
  • Standardize naming conventions, processes, and inputs
  • Oversee: 
    • Background Checks & Needed Training(s)
    • Team O Roster, Leadership Vacancies
    • Reduce Redundancy

• Leadership & Culture Expectations
  • Lead with a pastoral heart and operational excellence
  • Think like a strategist and execute like a builder
  • Brings clarity to complexity
  • Champions simplicity and usability
  • Operates with high trust, ownership, and follow-through.

Education

The desired and required education for this role…

You'll thrive with us if you (Desired):

• Graduate-level degree in ministry, leadership, organizational leadership, business, education, communications, or a related field.
• Additional ministry training, certifications, seminary coursework, or leadership development experience
• Ongoing learner who actively pursues personal, spiritual, and leadership growth

What we expect you to bring to the table (Required):

• Bachelor’s degree.
• Demonstrated competency, leadership experience, and ability to lead within a growing church environment
• Alignment with the vision, values, and culture of Community Church 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position and should not be considered a contract of employment.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.