Patient Care Coordinator - Woodforest

The Airway Dentists - Woodforest

Position: Patient Care Coordinator (2nd front)

The mission:

The Airway Dentists’ mission is to provide exceptional dental care and rid the world of sleep disordered breathing. With offices in Houston and Austin, we provide orthodontic, sleep apnea, and general dentistry services. Our clinical team is led by our co-founders, Dr. Kyle Hale, Dr. Kalli Hale, and Dr. Matt Hicks. We are hiring a full-time Office Manager to join us in redefining the standard of care in dentistry. 

The ideal candidate:

Loves being both the face and the air traffic controller of the office. You are friendly and energetic with a passion for order. You take enormous satisfaction from being part of a team that saves patients’ lives every day.

The opportunity:

• Full-time, paid Patient Care Coordinator managing the office’s non-clinical operations
• Competitive compensation $20-30/hr depending on experience
• Eligible for merit-based bonus
• Extensive personal and professional growth opportunities in our expanding practices

The role:

• Manage daily office operations including scheduling and patient flow 
• Communicate with patients via phone, text, email, and in-person
• Present treatment plans 
• Optimize schedule
• Verify insurance, arrange financing, and process payment 
• Follow up with patients 
• Relay patient concerns to the clinical team 
• Represent the office at patient education dinners, community events, and meetings with allied health professionals, etc.
• Interact with the central team and other front desk team members in person and over Slack 

The ideal candidate’s background:

• Excellent communicator
• Passion for order and structure
• 2+ years experience in dental office management or healthcare administration 
• Knowledge of dental procedures, terminology, patient management software, and insurance processing