Customer Engagement Specialist
About this role
Client Experience Specialist / Customer Relations Associate
Location: Marlboro, MA
Company: Automotive Elegance (AE)
Job Type: Full-Time | Hourly + Commission
Pay: $22–$25/hour (based on experience) + Commission Opportunities
Training Provided for the Right Candidate
About Us
Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture.
We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front-of-house team plays a critical role in that promise.
Position Overview
We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth.
No automotive experience is required — we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you.
Key Responsibilities
- Greet and assist customers in a professional, luxury environment
- Educate clients on PPF, ceramic coating, window tint, and detailing services
- Recommend premium packages, add-ons, and bundled solutions
- Provide accurate estimates and process invoices
- Perform vehicle walk-arounds and documentation
- Maintain detailed CRM records and follow up with cold leads and past clients
- Coordinate scheduling with the service team for drop-offs and deliveries
- Maintain a clean, organized, and welcoming front office
- Assist with vehicle photos and social media content (a plus)
What We’re Looking For
- Strong communication and interpersonal skills
- Positive attitude, coachability, and professionalism
- Organized and detail-oriented
- Comfortable speaking with customers in person and on the phone
- Competitive mindset with a team-first attitude
- 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)
- Passion for high-end vehicles or luxury products is a bonus
- Seeking long-term growth — not just a job
Compensation & Growth
- Competitive hourly pay ($22–$25 based on experience)
- Commission on up-sold services and revenue
- Clear growth opportunities within a growing company
- Supportive, long-term team culture
- Work in a premium automotive environment
Benefits
- Health, Dental & Vision Insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Employer Paid Life Insurance
- HSA
If you’re looking for a company you can grow with and take pride in representing, we’d love to meet you.
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