Customer Support Manager

dstaff
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📍 OH📍 Uniontown📍 Uniontown, OH, United States📍 usFull time

About this role

Company Description

Aerospace / Aviation / Defense

Job Description

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities.

Qualifications

Do you have a Bachelor's Degree?
Do you have a minimum of 3 years of supervisory experience?
Knowledge of SAP ERP system?
Previous customer service experience, outside sales experience, familiarity with ACE tools?

Additional Information

All your information will be kept confidential according to EEO guidelines.

Direct Staffing Inc


Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at dstaff?
The salary for this Customer Support Manager role at dstaff is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at dstaff located?
This Customer Support Manager role at dstaff is based in OH, Uniontown, Uniontown, OH, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at dstaff full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role at dstaff.
How do I apply for the Customer Support Manager position at dstaff?
Click the "Apply Now" button on this page. You will be redirected to dstaff's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at dstaff posted?
This Customer Support Manager position at dstaff was posted on Oct 14, 2014. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
dstaff
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You'll be redirected to dstaff's official application page on SmartRecruiters.