Marketplace Compliance Manager

Company Description

We're ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process.

Job Description

Marketplace Compliance Manager - 12-month FTC

This role is responsible for ensuring ASOS’ flexible fulfilment, payments, and co-branded credit card activities operate in line with regulatory, card scheme, and partner requirements, with a focus on financial crime risk management, appointed representative (AR) oversight, and embedding a robust, scalable compliance framework across the business.

The Details

Flexible Fulfilment

• Lead flexible fulfilment compliance, ensuring ASOS operates in line with card scheme rules, PSP/acquirer requirements, and applicable regulatory obligations.
• Develop and maintain the Flexible Fulfilment Compliance Framework, identifying fraud / money laundering, bribery or corruption risks and implementing appropriate controls. Ensure that controls are scalable, embedded, and audit-ready.
• Define and / or apply risk appetite, customer risk ratings, and onboarding standards (Know Your Business Partner, Customer Due Diligence, Enhanced Due Diligence) for flexible fulfilment partners and sellers.
• Maintain and manage the Flexible Fulfilment Compliance Risk Register, ensuring risks are tracked, mitigated, and evidenced to closure.
• Operate as a second line of defence, providing oversight and challenge to first line controls across flexible fulfilment and payments activities.
• Lead the development and maintenance of policies, standards, and procedures across flexible fulfilment and payments. Design and deliver training and awareness programmes within the remit of flexible fulfilment and payments (e.g. KYBP, AR obligations, financial crime) to ensure consistent understanding and accountability across teams.
• Conduct horizon scanning and regulatory impact assessments (e.g. FCA expectations, card scheme rule changes) to proactively prepare the business.

Co-Branded Credit Card

• Oversee the Appointed Representative (AR) Regime for ASOS’ co-branded credit card. Ensure compliance with regulatory and contractual requirements, and internal governance standards.
• Conduct ongoing monitoring of AR-related activities, ensuring they remain within permitted regulatory scope. Implement and maintain oversight and monitoring controls across AR activities (e.g. financial promotions, customer journeys, disclosures).
• Partner cross-functionally with Legal, Payments, Marketing, Commercial Technology, Finance and Customer Care to embed compliance into business processes and decision-making.
• Support regulatory engagement and investigations, including responses to law enforcement or external requests where required.
• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed. 

Qualifications

Qualifications

• Compliance qualifications (for example ICA) desirable but not mandatory.

About You

• Demonstrable financial crime experience from a regulated entity.
• Experience working in a flexible fulfilment environment, specialising in flexible fulfilment compliance.
• Experience working or engaging with payment service providers and / or acquirers.
• Experience in risk identification, application of appropriate mitigating controls, and risk  management.
• Knowledge of marketplace card scheme rules.
• Attention to detail when reviewing contractual obligations.
• Experience in establishing and executing compliance monitoring frameworks.
• Experience acting as a Subject Matter Expert (SME) for payments compliance queries and initiatives  

Additional Information

BeneFITS’ 

• Employee discount (hello ASOS discount!) 
• Employee sample sales 
• 25 days paid annual leave + an extra celebration day for a special moment 
• Discretionary bonus scheme 
• Private medical care scheme 
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits 
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role 

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.