Care Connector
About this role
Company Description
Integrated Resources Inc.
Job Description
Details:
Title: Care Connector
Location: Des Moines, IA, 50309
Duration: 1+ Months
Job Description:
- The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
- The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.
- The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.
- Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Required:
High School Diploma or GED - Required
Customer service experience on phone and in-person โ Required 1 Years
Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs - Required
Working knowledge of Plan Benefits and Services - Highly desired
Proven ability to keep accurate and timely records and documentation according to established processes - Required
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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